General Manager, Employee Experience and Housing

Healy, Alaska

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. 

We’re looking for an amazing General Manager, Employee Experience and Housing professional to fill this role, which is based in Healy, Alaska.  You’ll be responsible for the overall management and operation of employee housing, ensuring a safe, welcoming, and well-maintained living environment for seasonal and year-round team members. This role provides leadership for housing operations, maintenance, custodial services, and resident support programs, while ensuring compliance with company policies, safety standards, and housing regulations. The General Manager, Employee Experience and Housing partners closely with HR, operations, and community stakeholders to enhance the employee experience, promote resident engagement, and support workforce retention. The ideal candidate is a strong people leader with expertise in property management, facilities operations, and community building.                                                                                         
 
Here’s a summary of what Holland America Line and Princess is looking for in its General Manager, Employee Experience and Housing. Is this you?

Responsibilities

• Oversee daily employee housing operations, ensuring a safe, welcoming, and well-maintained living environment through effective management of housekeeping, dining, and engagement activities.                                                                         

• Manage and lead staff, including hiring, training, scheduling, and performance evaluation.   

• Coordinate property maintenance, safety, and building improvements, especially during off-season.                                                               

• Develop and implement sustainability initiatives, such as local sourcing and community partnerships.                                                                         

• Ensure compliance with health, safety, and environmental standards.                                       

• Foster relationships with local communities and support food security programs.                        

Requirements

• Bachelor’s degree in hospitality management, business administration, or related field.

• Valid certifications in health, safety, or food handling (as required by local regulations). 

• Proven experience in hospitality management, preferably in a lodge, resort, or similar environment.

• Demonstrated ability to lead and manage teams in a remote or seasonal setting.

• Experience with property maintenance, guest services, and sustainability initiatives.             

• Must be legally authorized to work in the United States.  Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Knowledge, Skills, and Abilities: 

• Leads all aspects of employee housing operations, serving as the primary steward of the employee housing experience, property operations, and safety. The role has broad influence across operational leaders, and community partners to ensure employees have the resources and support needed to live and work.

• Must address operational challenges, such as property maintenance lodge locations, staffing issues, and supply chain logistics, often requiring creative and timely solutions.

• Directly impacts employee well-being, community culture, and housing quality while fostering a safe and engaging environment that supports employee success and retention.                               

• Leads a diverse team of seasonal and full-time employees, manages resources and budgets, and sets the standard for service and safety across the property.

What You Can Expect

• Cruise and Travel Privileges for You and Your family​

• Health Benefits

• 401(k) Plan

• Employee Stock Purchase Plan 

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives 

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. 

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA) 

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact: [email protected]

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