General Manager Field Operations - Home Services

Established in 2020, Pink’s was born out of the desire to bring dignity back to the blue collar service industry.  Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pink’s is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business.  Pink’s is founded on the idea of world class service at a fair price and our Brand Promise is to be The Best Houseguest Ever. 

Check us out online at Pinkswindows.com to learn a little bit more about us!

About the role

We are looking for a General Manager to join our world-class team.

The GM plays a pivotal role in our business. They are the culture carriers and the growth drivers of Pink’s in our community.

You will be the launch GM of one of our Pink’s Hudson Valley territories.

If you possess a passion for delivering unparalleled customer service and a desire to build a team with a remarkable culture, compensation and opportunity, we look forward to meeting you!

As General Manager, you’ll not only lead with vision and purpose but also have the opportunity to leave a lasting impact by cultivating a high-performing, customer-focused team. Through comprehensive training, mentorship opportunities, and access to leadership resources, you’ll develop the skills to grow your territory while fostering a culture of excellence. Your success in this role will pave the way for career advancement within our rapidly growing company, empowering you to shape the future of Pink’s in Hudson Valley and beyond.

This role may also be referred to as:
Operations Manager, Service Manager, Branch Manager, or Territory Manager within a home services or customer-focused business.

What you'll do (Responsibilities):

• Build strategic relationships with homeowners, restaurant managers, and local businesses.
• Estimate projects.
• Send out quotes and accompany potential clients on property inspections.
• Upsell additional services to ongoing projects/customers. 
• Handle scheduling, direct client communication, including phone, text, and email.
• Once a client accepts, schedule the job and optimize route plans.
• Team training and career development.
• Hiring, firing, and labor scheduling.
• Follow-ups with clients post-service for quality assurance.
• Network and promote Pink’s. 
• Ensure safety compliance in van operations.
• Inventory management, including soap, towels, and equipment.

Qualifications:

• Proven sales and leadership experience.
• Hospitality experience is a plus.
• Exceptional communication and customer responsiveness.
• Ability to learn and work independently in a fast-paced environment.
• Self-motivated.
• Superb time management, prioritization, and organizational skills.
• Detail-oriented, dependable, and reliable.
• Proficiency in the use of a personal computer/cell phone and software programs.

Compensation

• $55,000 Base + 5% to 12.5% of revenue driven by size and customer reviews.
• Health Insurance & Benefits Included.
• Company truck provided.
• Laptop provided.