General Manager - Global

  The General Manager is responsible for all daily operations in the entire restaurant. They must demonstrate strong communication skills and leadership abilities, as well as maintain a safe and sanitary work environment. The General Manager is responsible for the development of new and current team members, while upholding all service standards and ensuring all food and beverage is served according to standards. 

In addition, they must coach team member’s performance – remaining friendly and flexible—resulting in the best guest experience possible.

Specifically, the General Manager ensures consistent execution of both FOH and BOH systems and profitability by providing and ensuring quality training, coaching and follow-through. This position is ultimately accountable for store profitability, labor cost controls, service standards, systems, organization, team member engagement and the guest experience.

The General Manager reports directly to the Director of Operations and the Operations Manager. 

•  Strong understanding of all FOH and BOH systems and operations; must demonstrate the ability to run effective shifts in all aspects of the restaurant.
• Provides direction, coaching, and leadership for all staff including safety and sanitation, and company policies and procedures. Responsible for establishing and appropriately communicating goals to the Corporate Team on a regular basis.
• Communicates effectively with the Management Team.
• Ensures the Management Team’s continued development and focus on creating and maintaining a strong guest first focus.
• Effectively maintains the restaurant’s facility, both exterior and interior, to Twigs’ standards (clean, neat, and organized) and ensures sufficient supply levels of tools available for all employees to execute their responsibilities.
• Ensures completion and posting of the FOH schedule is done, effectively maintaining labor goals and guest satisfaction. The schedule should be planned using forecasted sales and labor budget, while taking team member availabilities, requests and vacations into consideration.
• Leads the staff in a positive manner as to achieve our desired result; being 100% guest satisfaction.
• Ensures 100% effectiveness of both FOH and BOH systems and standards.
• Ensures execution of company standards for each Guest from the front doors to the table.
• Ensures all marketing materials are current throughout the restaurant.
• Ensures that dress code standards are 100%. 
• Other duties as necessary for successful and efficient operations