General Manager, Hope Lodge New Orleans

Must live within communicable distance to Hope Lodge New Orleans

ESSENTIAL FUNCTIONS:  

• Drive implementation of strategic initiatives, including ACS EMPOWER to optimize lodge operations and align with ACS mission (25%) 

• Lead, coach, and develop lodge staff to foster a culture of service excellence, collaboration, and accountability (20%) 

• Oversee all lodge operations including guest services, facility maintenance, and compliance with ACS standards (20%) 

• Enhance community partnerships, donor engagement, and volunteer participation to expand lodge impact (15%) 

• Manage budgets, monitor financial performance, and implement cost-effective operational strategies (10%) 

• Track, analyze, and report key performance metrics to inform decision-making and continuous improvement (10%) 

EXPERIENCE/QUALIFICATIONS:  

• Preferred Degree: Bachelor's Degree 

• 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management 

• Proven leadership experience in a nonprofit, healthcare, or hospitality setting 

KNOWLEDGE, SKILLS, AND ABILITY:  

• Strong communication, interpersonal, and organizational skills 

• Strategic mindset with ability to lead operational excellence 

• Experience managing budgets and financial performance 

• Ability to recruit, coach, and retain a high-performing team 

• Ability to build partnerships with health systems, donors, and volunteers 

• Proficiency in Microsoft Office Suite and hotel management systems (HMS) 

TRAVEL REQUIREMENTS:  

• Occasional travel for meetings, training, and donor or community engagement events. 

PHYSICAL REQUIREMENTS:  

• Physical mobility is to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff. 

• Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities. 

• The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs. 

• Extended periods of computer work may be for tasks such as data entry, email communication, financial management, and report generation. 

• Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.