General Manager - IAH George Bush & HOU William P. Hobby International Airports Full-Time

GENERAL MANAGER – IAH George Bush & HOU William P. Hobby International Airports - full-time

Competitive salary based on experience

Full-time Benefits and Bonus Eligible!

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Sick Time, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Smarte Carte, Inc. is a privately held company.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint

BASIC FUNCTION

The General Manager directs all airport operations by building and developing a strong team of front-line managers and support staff. The GM is responsible for ensuring increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance, and integrity. The GM is responsible for the airport’s P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment. GM is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to senior management opportunities.

KEY RESPONSIBILITIES

• Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.


• Lead the operations of an organization with multiple associates.


• Ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.


• Develop new business opportunities; e.g. airport services, other vending opportunities


• Responsible for cash collection, and service and maintenance of equipment


• Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte.


• Other duties as assigned

EXPERIENCE

• Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.


• Strong P&L management experience is required.


• Minimum 5 years of direct management experience and the ability to manage across a wide range of capabilities and personalities Possess strategic leadership, planning and thinking skills, business assessment acumen, and value chain mind-set.


• Experience of working in a cross-functional team environment


• Proven change management leadership capability and strong analytical skills.


• Political organization acumen


• Additional duties as assigned

EDUCATION

• Bachelor's degree and experience in an operationally oriented role

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated strong business acumen as defined by a proven record of success in an operational environment.


• Ability to forge solid relationships with external constituents e.g., customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.


• Excellent verbal and written communications.


• Strong financial and analytical skills must be proficient in reading, interpreting, and analyzing financial statements, and understanding how operational KPI’s affect financial outcomes.


• Organized and able to manage multiple priorities effectively.


• Proficient knowledge of Microsoft Office/Suite


• Superior management skills: ability to influence and engage direct and indirect reports and peers


• Able to travel; approximately 10%

LEADERSHIP CHARACTERISTICS

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This executive is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:

• Leadership: A confident, mature person with the ability to connect and inspire others. A proven record of leadership that leads to concrete results that drive key performance indicators.


• Results Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner.


• Analytical Person: A creative yet pragmatic analytical person. Methodical and hands-on, as well as detail oriented.


• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.


• Teamwork and People Skills: A collaborator and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent people’s skills and an ability to interact successfully with all levels of management as well as a diverse workforce.


• Ethics: Highest level of professional integrity and honesty as well as personal credibility

Licenses & Certifications:

• Valid Drivers’ license required


• Ability to attain Airport Badge required


• Ability to attain Customs and Border Protection (CBP) seal to access to international arrival and sterile customs areas

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift (8 hours)


• Lift 40 lbs. to waist height


• Push/pull 75-100 lbs.; move up to 15 carts simultaneously

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