General Manager II

Welcome!

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The General Manager II is responsible for ensuring the completion of short to mid-term goals and objectives of the Field Management department. Typically reports to a director; manages the work efforts of managers/supervisors/individual contributors.

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• Schedule daily/weekly crew work, confirm kitted materials and tools.
• Conduct job plans and pre‑job briefings, covering steps, hazards, tools, hold points, and evidence expectations.
• Verify access/lockout points in MOPs (as applicable) and confirm zero‑energy checks where required.
• Inspect completed work—mounting, labeling, cable management, test logs, photo evidence.
• Lead root cause analysis on repeated rework or extended durations; implement corrective steps.
• Manage local spares crib and coordinate repair/returns of failed parts.
• Maintain accurate drawings and site notes after field changes.
• Coordinate customer communication for planned service windows and follow‑ups.
• Develop apprentices through task progression and checklists.
• Track site KPIs (ETA adherence, first‑time‑fix, backlog age) and act.

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Minimum Experience: 8+ years Minimum Education: Bachelor's Degree

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]