General Manager - Last Mile

The General Manager is responsible for all aspects of logistics management and distribution activities for the facility including P&L, customer satisfaction, inventory, shipping and receiving, and delivery of product. Manages, develops, trains, and coaches staff.

Defines key performance metrics and benchmarking against industry best practices and drives continuous improvement through use of technology, equipment, and improved processes.

Manages budget responsibilities for the facility. Monitors and tracks all costs and implements processes and policies to control costs.

Drives customer processes and procedures across the distribution network.

Identifies employees’ skills and develops them by coaching and counseling on a regular basis. Ensures that staff is properly trained per customer requirements.

Acts as a liaison between the facility and corporate office. Educates employees on company policies and procedures, or directs them to the appropriate person.

Provides information to facilitate coordination of overall organization distribution. Collects information on present and future distribution needs.

Arranges adequate space requirements for storage of products and develops changes in distribution techniques and practices.

Reviews production and shipment records of all products to determine conformity with customer commitments.

Evaluates and recommends shipping deadlines, and takes corrective action to eliminate behind schedule conditions.

Ensures that all order cycle time metrics are achieved for the customer, and maintains accurate inventory records.

Ensures that the facility complies with relevant cleanliness and safety/OSHA parameters.

Provides back-up assistance to all departments when needed.

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