General Manager, Licensed Cosmetologist

**General Manager, Licensed Cosmetologist**
at Madison Reed Hair Color Bar

Palm Beach Gardens, FL

**General Manager, Hair Color Bar**
Madison Reeds Hair Color Bar General Managers are entrepreneurial leaders who deliver exceptional client experiences, while inspiring the team of Shift Leads, Colorists and Assistant Colorists by seeking out and using ideas and insights from diverse sources and individuals to best meet the clients needs. The Madison Reed Hair Color Bar General Manager will establish the roadmap of success for their respective Hair Color Bar within Madison Reed operational best practices and guidelines.
**What youll do:**
* Manages, guides, and coaches the Hair Color Bar team on a daily basis
* Consistently achieves monthly sales goals and other leading Key Performance Indicators, including but not limited to; Retail Sales, Service Sales, AOV, Unlimited Roots Membership, Subscriptions and Labor
* Manages employee schedules based on forecasts and business needs
* Manages labor and hours budgets based on forecasts and business trends
* Engages with clients to deliver a distinct and delightful client experience, mapped to their diverse needs, resulting in future client engagement with the Hair Color Bar
* Actively works in all positions including Colorist and Colorist Assistant, providing services
* Interviews candidates, onboards new team members, and performs milestone team member reviews while implementing a successful plan for retention, development and growth
* Coaches and develops team members to ensure the highest level of team culture, client satisfaction, and Hair Color Bar performance through aligning individuals unique talents and abilities with the most relevant responsibilities
* Resolves and follows up on all client service issues in a timely manner for all Hair Color Bar services, including client survey comments (NPS) and client satisfaction survey (CSAT)
* Guarantees the organization and standards of each Hair Color Bar including retail and sales displays are within company guidelines
* Confirms all company assets are accounted for and maintained, including but not limited to; Madison Reed inventory, iPads, security cameras and phones
* Utilizes all Madison Reed systems to efficiently manage the business and drives retail and service sales including service capacity, digital waitlist and buy online pick up in store (BOPIS)
* Work a minimum of 40 hours per week while working evenings, weekends and holidays as needed
**Who you are:**
* Active cosmetology license - Must be licensed in the state in which you are applying
* 2 years of salon & retail experience
* 2+ years of operational management experience, with 2+ years of experience working in a service-oriented business
* Strong level of technical proficiency and proven track record of key operational performance metrics
**Physical Demands:**
While performing the duties of this position, team members will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.
**Big on Benefits**
* Comprehensive Medical, Dental, and Vision Benefits
* Generous Paid Time Off program
* Company Paid Short and Long Term Disability and Life Insurance
* 100% Company Paid Mental Health Benefits through Talkspace
* HSA Employer Contributions and FSA Options
* Parental Leave
* 401k Participation
* Learning and Education Programs
* Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
* Company Sponsored Events + Surprise and Delights
* But wait, theres more
**We are Madison Reed.**
Were disrupting a $50 billion industry.
**We live our values.**
Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our valuesLove, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.
**We are hair color that breaks the rules.**
Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we doand it shows.
Join us in our mission to live life colorfully and make personal care more personal.
**Information for Recruiters:** Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.
*Madison Reed. is an equal opportunity employer. We are committed to recruiting, training, compensating and promoting our team members regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender or any other protected classes as required by applicable law that might make us unique or different. As a company, we are dedicated to reflecting the diversity, multiculturalism, and inclusion found in the communities we serve. Inclusion is at the heart of what we do, from the way we craft our job descriptions, to the values we espouse daily.*
*Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.*
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Identifiers such as your name, postal address, employee ID number, email address, social security number, drivers license number, passport number and contact information of third parties in case of an emergency and beneficiaries under any insurance policy.
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