General Manager - Niles, Michigan

The Fire Station, LLC

The Fire Station (TFS) operates as a series of Marijuana Establishments within the Upper Peninsula of Michigan. TFS holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. Beginning in 2019 with less than ten employees, our business is now growing rapidly and welcomes new employees who are interested in a career in the cannabis industry. As a Marijuana Retail Establishment, our operations involve welcoming customers 21 + years of age into our establishment to view and purchase high quality marijuana products. A team of employees all work together to provide customers with top notch customer service and cannabis knowledge to aid them in their cannabis experience. 

Job Title: General Manager - Retail

Roles - The General Manager has authority over the finished product, from orchestrating product orders and shipments to importing inventory as it arrives in the facility, to accounting for cash at the end of the day. The General Manager oversees the entire in store operations and performance of staff. General Manager works alongside Assistant Managers, directing and issuing responsibility. 

Responsibilities

• Is the keyholder and top management for the facility, responsible for the flow of daily operations and serves to be the final deciding factor
• Has access to monitoring and reviewing video surveillance footage 
• Has executive authority; is responsible for properly handling emergencies in the workplace
• Evaluates staff performance including completion of job duties, behaviors with fellow staff and communication with customers
• Ensures that all required and necessary duties and tasks are performed by the respective staff; reviews and approves of completed shift checklists 
• Oversees staff training progress, effectiveness, performance
• Oversees inventory activities including stocking and in-store product management
• Regularly submits reports regarding staff performance to HR
• Analyses and approves all unique transactions, discounts; reviews and records transaction mistakes
• Works with the inventory manager to maintain inventory; orchestrates product ordering, shipments, importing of inventory, storage and restocking of inventory on the sales floor
• Responsible and accounts for all cash within the facility, from balancing drawers, making cash drops, counting cash after the facility closes, and submitting cash/financial reports to regulatory agencies
• Works with the marketing director to help grow product segments, and to identify specific requests from customers that will result in overall growth of the company. 
• Regularly contacts the owners to discuss the status of the facility as well as give customer, inventory, staff or financial reports
• Must ensure that all operations are being performed in compliance with local and state laws, rules and regulations
• Occasionally asked to train new TFS staff on policies, procedures, and job shadowing 

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks
• Ability to maintain confidential information 
• Works well under pressure and deadlines, ability to multitask
• Proficiency with METRC, Dutchie (or relevant POS system),  Google Suite, with a focus on Sheets, and other production software
• Must be able to be available to handle time sensitive situations outside of regular work schedule

Education & Experience

• Bachelor's Degree in Business Management, Communications or Public Relations, Marketing or related fields required
• Must have 5+ years of experience in administration, management or similar fields at minimum

Work Environment 

• State & Municipal Law - TFS operates in full compliance with all rules and regulations enforced by the State of Michigan’s Department of Licensing and Regulatory Affairs (LARA) and Cannabis Regulatory Agency (CRA). Further, TFS operates in full compliance with the rules and regulations of each municipality they are located within. To operate in compliance with such rules and regulations, employees are required to follow all policies created and enforced by and within TFS facilities. 
• Must be able to lift up to 15 pounds at a time
• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of lifting, walking 
• Must be able to remain calm and collected in a busy retail environment

Job Requirements

• Must be at least 21 years of age 
• Must have NO felony convictions 
• Satisfactory Background Checks and reference checks
• Valid government issued photo identification 

Work Schedule

• Retail locations are open between 8 am - 9 pm including holidays, nights, and weekends
• Flexibility to manage the store during various shifts or staff shortages required

Classification

• Exempt | Full Time | Salary

Salary/Wage & Benefits

Starting at $65,000.00 with quarterly bonuses.

Salary Exempt employees are eligible for the following benefits: 

• Unlimited PTO
• Medical, Dental, Vision Options with BCBSM, optional HSA 
• Employer Paid Short Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance Options 
• 401(k) plan with up to a 3% company match
• Employee Assistance Program
• Voluntary Pet Insurance Options
• Employee Discounts and Recognition Programs