General Manager (onsite CAM)

Leland is seeking an experienced and motivated General Manager (Onsite CAM) to serve as the senior on-site leader for a large, master-planned residential community with resort-style amenities in Kissimmee, FL. This role oversees day-to-day operations, financial performance, governance compliance, and staff leadership for a Master Association and its sub-associations, as well as amenities including a clubhouse and Food & Beverage operations. The General Manager works closely with the Board of Directors to ensure the community is well maintained, financially sound, and delivers a positive experience for homeowners, residents, and short-term rental guests.

Key Responsibilities

Operational & Property Management

• Manage the daily operations of assigned community associations, ensuring excellent homeowner and guest service.
• Conduct regular site inspections and ensure compliance with association covenants and restrictions.
• Oversee maintenance programs and solicit, review, and manage vendor bids and contracts.
• Supervise a leadership team; conduct performance evaluations and promote a culture of service and accountability, ensuring owner and guest experience remains a top priority.

Board & Resident Relations

• Serve as the primary liaison between homeowners, the Board of Directors, and vendors.
• Provide prompt, courteous, and professional service to residents, guests, and employees.
• Coordinate and facilitate Board of Directors and committee meetings, including preparation of agendas, minutes, and management reports.
• Prepare and present monthly management reports and board packets.

Financial Management

• Develop and manage annual operating budgets exceeding $3 million.
• Review financial statements, track expenditures, and ensure financial goals and statutory requirements are met.
• Maintain accurate records of all association and department financial activities.
• Oversee Food & Beverage expenses, inventory, and cost of goods sold.
• Oversee financial operations and budgeting for the Master Association and its sub-associations, ensuring proper allocation, reporting, and compliance across all entities.

Compliance & Governance

• Support and coordinate governance, meetings, and reporting for the Master Association and its sub-associations, as applicable.
• Ensure all association activities comply with applicable Florida Statutes (Chapter 720) and governing documents.
• Investigate and resolve violations and complaints in accordance with legal and policy guidelines.
• Ensure Food & Beverage operations comply with Florida Department of Health codes and standards.

Administrative & Technology

• Maintain up-to-date resident and vendor records using association management software.
• Utilize Microsoft Office Suite (Word, Excel, Outlook) for communication, reporting, and document management.
• Ensure confidential handling of all resident and association data.

Additional Duties (as applicable)

• Oversee clubhouse operations, including Food & Beverage services with annual revenues exceeding $75,000.
• Ensure amenities and common areas remain in excellent condition.
• Coordinate licensing, permits, and ensure compliance with applicable agencies.

• Florida Community Association Manager (CAM) License (required)
• Minimum 5 years of community association management experience; on-site or resort-style environment preferred
• Minimum 2 years of Food & Beverage operations experience
• Strong knowledge of Florida Statutes Chapter 720
• Proven experience in operations management, budgeting, vendor relations, and staff supervision
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office; association management software experience preferred
• Ability to work independently while collaborating effectively within a team environment