General Manager, Operations

** General Manager, Operations**
**Job Category****:** Supply Chain & Operations

**Requisition Number****:** GENER005922

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**Job Details**
**Description**
The General Manager is responsible for managing a group of clients (Pod). This includes visiting the clients on a regular basis and providing support and reporting to clients as needed. This position is also responsible for managing the P&L of the team, as well as designing, executing, maintaining and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency.
PRIMARY JOB ACCOUNTABILITIES
o Demonstrate Transplace Leadership Principles
o Lead by Example
o Communicate Effectively
o Build a Great Team
o Deliver Results
Operations Management (P&L Ownership, Strategic Development, Overall Operations)
Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
Meet or Exceed Transplace Targeted Financial Objectives
Ensure appropriate use of internal service providers where benefits exist for Transplace and the Customers
Meet or exceed Customer financial and service targets
Active development, distribution and customer alignment of business metrics that highlight both financial and service value
Renewal of contract with customer
Ensure team development and growth aligns with corporate development goals
ESSENTIAL FUNCTIONS AND TASKS
Pro-actively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitability
Develop and distribute customer reports and internal performance management reports
Rate Quotes
TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)
Monitor and hold team accountable for all key job functions
Review, analyze, and own all matters related to P&Ls
Deliver cost savings / cost containment to customer and/or Transplace
Retain overall ownership of assigned areas of responsibility
Cascading Account Goals (SMART)
Business Reviews (Creation, Development, Presentation of)
Employee Development Ownership (Coaching, Mentoring, Hiring, etc.)
Engage Employees as business partners on a regular basis to discuss career development, current performance, and training opportunities (cross-account, cross-functional, etc.)
Understand and apply all aspects of customer contracts
Work closely with Strategic Account Management group to maintain and grow Transplaces business with the customer; incorporating ROI delivered to customer over the life of the contract
KNOWLEDGE AND EXPERTISE
Working Knowledge and Utilization of the appropriate transportation management system
Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.)
Knowledge of the Customer's Business (Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.)
The "I am Transplace" Way (Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards)
Industry Expertise (Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries)
Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)
Geographical Expertise (Geographical understanding of the continental US and Canada. Understanding of mileage as it relates to the passage of time, including DOT & Speed governance), Including Transit time difference based on mode
Working knowledge of Transplace LSS and how it applies to area of responsibility
Advanced understanding of Transplace IT process and procedures, including the Change Request process
SKILLS
Advanced computer skills
Microsoft Excel: Advanced knowledge of Microsoft Excel including but not limited to V/H Lookup, Pivot Tables and advanced formulas
Effective analytical and problem-solving capabilities
Ability to envision and implement new concepts/strategies
Simultaneous management of multiple tasks, negotiation skills, advanced written, oral, and presentation communication skills
TRAVEL
Extensive
EXPERIENCE
4 years of logistics or customer service
2 years of management
EDUCATION
High school diploma or GED required
College Degree Preferred
COMPANY
Transplace powers one of the largest managed transportation and logistics networks in the world. Its tech-enabled services and solutions platform are backed by the combination of innovative technology and a dedicated team of domain experts, engineers, and data scientists. Transplace is committed to thrilling its customers by consistently improving supply chain performance and providing greater visibility and control of their logistics networks. Companies of all sizes rely on Transplace to deliver trusted outcomes through best-in-class logistics management, strategic capacity, and cross-border services.
Follow the company on our social media pages and blogs:
https://blog.transplace.com
https://www.linkedin.com/company/transplace
https://twitter.com.transplace
https://www.instagram.com/transplace_3pl/
https://www.facebook.com/transplace
https://www.youtube.com/user/Transplace
EEOC
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
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