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Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.
Strategic and results-driven General Manager with a proven track record of driving strong P&L performance, improving customer satisfaction and retention, and fostering key partner program relationships. Adept at building and leading high-performing teams by attracting, retaining, and developing top talent. Combines operational excellence with a customer-centric approach to deliver sustainable growth and competitive advantage.
This is a full-time, exempt position reporting to our Head of Physician RCM
What You Will Do
- Strategic Planning/Execution & Financial Management
o Own and deliver on the agreed-upon P&L targets. Oversee budgeting, financial planning and cost control processes to ensure the BU’s financial health and profitability.
o Develop and execute strategic plans to achieve the desired business goals, aligning to company and Physician RCM division initiatives.
o Provide regular financial and operational updates and performance reports to the senior leadership team via Monthly Operating Reviews and other means.
- Revenue Cycle Management Operations
o Oversee day-to-day RCM operations to ensure the BU is running smoothly and delivering the desired financial, customer and employee engagement results
o Maintain internal performance reporting and dashboards and analyze metrics, trends and the competitive landscape to identify opportunities for growth and margin expansion.
o Develop and implement operational processes to increase productivity, reduce costs and improve overall BU performance.
o Continuously identify areas for process improvements and opportunities to scale the business unit and implement changes to enhance overall performance.
o Partner with the Head of Physician RCM to manage BPO partnerships and assure the partner’s operations consistently achieve the agreed-upon performance targets.
o Partner with Head of Physician RCM to consolidate and restructure the business units into specialty verticals and transition services to Assembly Health’s preferred offshore partners.
- People Management
o Attract, retain and develop high-performing account management team.
o Foster a culture of high performance and continuous improvement within the named business unit.
o Identify and develop top talent and next-level leaders
o Partner with Human Resources to identify and execute employee engagement programs
- Customer Satisfaction & Relationship Management
o Ensure that customer service and satisfaction are at the forefront of all business activities.
o Identify and execute programs to mitigate customer churn risk
o Support the team with addressing and resolving customer issues and service gaps
o Build and maintain strong relationships with key clients to support business growth
- Sales & Marketing
o Collaborate with sales and marketing to develop and implement strategies that enhance brand awareness and attract new customers
o Coordinate with sales team to drive growth and provide expertise where necessary
o Provide other support to sales opportunities, e.g., subject matter expertise, price modeling, margin analyses, contract review and edits, etc.
What it takes to join the family
· Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field
· 8–10+ years of progressive experience in RCM or healthcare operations, with at least 3 years in a senior leadership or GM role
· Strong understanding of U.S. healthcare reimbursement systems, payer policies, and revenue cycle KPIs
· Proven track record of managing P&L and achieving financial and operational targets
· Experience with RCM platforms (preferred Nextech) and RCM automation tools is a plus
· Specialty knowledge: ophthalmology, retina, dermatology, plastics is a PLUS
· Excellent communication, stakeholder management, and organizational skills.
· Adaptable to change and willingness to learn different processes—we are Assemblers, after all!
· Ability to function well in a fast-paced and at times stressful environment.
· Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.
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