General Manager Pilates Studio

Company Overview

Club Pilates delivers both group and private reformer classes in multiple formats and skill levels, catering to individuals interested in developing their Pilates proficiency and enhancing overall fitness. As a nationally recognized brand, Club Pilates is dedicated to offering affordable, accessible Pilates services to communities throughout the country.

Club Pilates operates more than 1,200 studios across 48 states and two countries, catering to a wide range of clients from beginners to advanced practitioners. As a pioneer in the industry, Club Pilates developed a comprehensive 500-hour Teacher Training Program for instructors to deliver safe and effective group Pilates apparatus classes. With a team of over 6,000 instructors, the company delivers 35 million workouts each year to hundreds of thousands of members. Club Pilates has been recognized by Inc. Magazine on both the Inc. 500 and Inc. 5000 lists, as well as by Entrepreneur Magazine on the Franchise 500 for two consecutive years. For further information, please visit www.clubpilates.com.

DAI Adventures, Inc is the franchisee of the Club Pilates Studio.

Position Summary

The General Manager serves as the primary representative of the studio, overseeing the staff and all operational areas including sales, equipment maintenance, instructional services, and member experience. A key responsibility of this role is to ensure the highest standards of customer service are consistently maintained.

Responsibilities and Duties

• Provide exceptional level of customer service to new and existing members via face-to-face, phone, text, and/or email.
• Proficient at Club Ready software to troubleshoot client account inquiries, possible sales opportunities, attendance and sales reports, etc.
• Contact prospects/leads to schedule Pilates class and enroll them in a membership.
• Drive Membership sales and Membership retention activities and events.
• Lead and mentor sales staff to include scheduling, training, and role playing while supporting a positive culture.
• Maintain cleanliness and organization of the Pilates Studio.
• Enforce Club Pilates policies and procedures relating to customers.
• Ensure all forms, administrative supplies and studio literature are stocked and visible
• Lead generation including Grass Roots Marketing and Networking
• Schedule and participate in networking/community events and studio promotions.
• Local social media kept fresh and current to provide accurate information and engage with our members and potential members.
• Respond to all social media reviews in a timely and professional manner.
• Maintain positive morale in staff and a positive atmosphere for all members to enjoy
• Purchase studio retail products, ensure they are stocked, and then manage the accuracy of the inventory.
• Manage the instructors including scheduling and review of evaluations performed by Lead / Master Trainers.
• Manage delinquent accounts and charge back transactions to minimize loss.
• Any other duties as assigned

Qualifications / Skills

• Confident in generating personal sales and training Sales team in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast-changing, diverse environment.

• Ability to recognize areas of improvement and make changes using good judgement.

• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.

• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Education and Experience

• High School Diploma or equivalent
• College Degree preferred
• 2+ years of retail/service sales or fitness sales experience.
• 2+ years of supervisory experience.

Compensation

• This position offers a very competitive base salary; based on experience & performance.
• Commission paid on personal sales
• Opportunity to bonus, based on performance

THIS APPLICATION FOR EMPLOYMENT IS NOT AN EMPLOYMENT CONTRACT.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran/military status, race, color, religion, sex/gender, national origin, ancestry, age, disability, genetic information, pregnancy (including childbirth, lactation, and related medical conditions), alienage or citizenship status, sexual orientation, gender identity or expression, or any other category protected by applicable federal, state, or local laws.

The Company offers accommodation for applicants with disabilities during the hiring process, as required by law. To request accommodation for the application or interview, contact the hiring manager.

THIS COMPANY IS AN AT-WILL EMPLOYER WHERE ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE. NOTHING IN THIS APPLICATION OR IN ANY DOCUMENT OR STATEMENT, WRITTEN OR ORAL, SHALL LIMIT THE RIGHT TO TERMINATE EMPLOYMENT AT-WILL. I UNDERSTAND THAT NO COMPANY EMPLOYEE OR REPRESENTATIVE HAS THE AUTHORITY TO ENTER INTO A CONTRACT REGARDING DURATION OF TERMS AND CONDITIONS OF EMPLOYMENT OTHER THAN THE CEO OF THE COMPANY AND THEN ONLY BY MEANS OF A WRITTEN CONTRACT SIGNED BY THE CEO.