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Our client is an established and growing Restorations & Mitigation company specializing in property recovery following water, fire, mold, and storm damage. With a reputation for excellence and responsiveness, we serve homeowners, property managers, insurers, and commercial clients throughout the Raleigh area. We are seeking a dynamic, hands-on General Manager to lead our operations, drive financial performance, and grow the business. This is an onsite role requiring full-time presence and a strong leadership presence across sales, field teams, and office operations.
Key Responsibilities:
- Drive company profitability through margin management, accurate estimating, and disciplined job costing.
- Collaborate with ownership to establish annual budgets, track KPIs, and execute financial improvement plans.
- Review and approve estimates and supplements to ensure accurate scoping and profitability.
- Analyze P&L statements, monitor project pipeline, and ensure timely invoicing and collections.
- Ability to clearly communicate financial and operational information to Executives.
- Oversee day-to-day field operations, including job scheduling, compliance, materials procurement, and equipment readiness.
- Ensure projects are completed on time, on budget, and to the highest quality standards.
- Implement and improve processes for job tracking, documentation, and reporting using restoration software (e.g., Xactimate, Dash, etc.).
- Ensure compliance with IICRC standards, OSHA regulations, and insurance carrier requirements.
- Lead, coach, and hold accountable all department heads, including Sales, Estimating, Project Management, Mitigation, and Office/Admin support.
- Set performance expectations, conduct regular evaluations, and foster a culture of accountability and continuous improvement.
- Recruit, onboard, and develop high-performing team members.
- Serve as the face of the company with insurance adjusters, TPAs, property managers, and commercial clients.
- Proven ability to drive business development efforts to grow residential and commercial restoration revenues.
- Review and support sales pipeline activity, ensuring consistent follow-up and customer satisfaction.
- Leverage deep knowledge of Property & Casualty claims to gain trust with adjusters and expedite project approvals.
Financial Leadership
Operational Oversight
Team Management
Sales & Client Development
Qualifications
- Minimum 5 years of senior leadership experience in the restoration, construction, or property services industry.
- Excellent understanding of mitigation, remediation, and reconstruction workflows.
- Demonstrated financial acumen with experience in budgeting, forecasting, and profitability analysis.
- Strong leadership and people management skills.
- Ability to thrive in a fast-paced, hands-on environment with evolving priorities.
- Proven experience with Xactimate and insurance estimating protocols strongly preferred.
$90,000 - $120,000 a year
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