General Manager - SPORTIME Pickleball

SPORTIME owns and operates 17 tennis, pickleball, sports, camp and fitness clubs across NYS, including sites across Long Island, in Westchester, Manhattan and the Capital Region. Several of these locations currently feature both dedicated and/or “blended” pickleball courts, and offer court-time, instruction and related programs. SPORTIME is in the active process of creating and scaling its new pickleball division, the purpose of which is to own or lease, and operate, dedicated indoor and outdoor pickleball sites in our current markets and in others nearby. 

JOB SUMMARY

Provide effective and successful club management through strategic planning, customer service, staff supervision and support, physical plant oversight and fiscal control. 

Responsibilities:

Customer Service

• Provide pickleball players and members with the highest level of customer service. 
• Assist players in learning company technology, including website and mobile app, in order to make it easy to rent courts and sign up for pickleball programs.
• Be available to answer questions, address concerns and assist customers in any and all ways possible.

Staff recruitment, training and supervision

• Recruit, train and supervise key staff members.
• Ensure that all employees comply with SPORTIME Policies/Procedures regarding safety, security, and code of conduct guidelines.  
• Perform annual reviews, corrective interviews as necessary, deliver consistent feedback, including positive reinforcement and share areas of growth opportunities.
• Conduct weekly staff meetings to provide updates, discuss strategic planning and ensure open communication between all departments.
• Create a positive working environment where all employees feel valued and enjoy being a part of the team.

Marketing and Player/Member Recruitment

• Work closely with the marketing team to promote pickleball programs and services to existing players and to the surrounding communities.
• Communicate with players/members on a regular basis to promote upcoming events, programs and opportunities to play.
• Ensure that high traffic areas provide players with information about future opportunities to play.
• Motivate coaches to promote products carried in the pro shop including paddles, shoes and apparel.

Physical Plant Oversight

• Perform daily facility inspections to ensure all playing and non-playing areas are safe and ready for use.
• Provide supervision of maintenance and housekeeping staff members to ensure the facility is clean at all times.
• Produce daily punch lists and work closely with the Director of Maintenance to ensure maintenance and housekeeping issues are handled promptly and effectively.
• Maintain a 5-star facility for players, guests and staff members at all times.

Financial Control

• Maximize pickleball court occupancy and revenue per court.
• Meet or exceed budgetary expectations.
• Manage expenses effectively while maintaining the highest quality member experience.
• Compile, prepare, analyze, and submit annual budget; track budgets monthly with monthly management report.

Administrative

• Ensure accuracy of daily appointments, transactions and deposits.
• Ensure accuracy of membership and program billing and usage reports.
• Review and analyze sales, membership, usage, payroll and aged receivables reports regularly.
• Approve any purchases, code all bills to general ledger accounts and submit payroll weekly.

REQUIREMENTS and KSA’s

• Previous management experience in a fitness or sports related environment, including the supervision of at least 3 or more employees.
• Knowledge of pickleball is preferred.
• Strong interpersonal communication skills, including ability to give clear and direct feedback and mentoring for continuous improvement.
• Excellent computer skills 
• Ability to communicate information clearly, both verbally and in writing.
• Ability to meet deadlines under pressure 
• Ability to maintain a professional composure in difficult situations
• Ability to maintain confidentiality 
• Ability to work with little oversight 
• Ability to interface with multiple levels of leadership
• Ability to sit and stand for long periods of time

Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.

Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.