General Manager Suites Chase Center

Position Title: General Manager Suites Chase Center
Salary:

110,000-120,000

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

As the General Manager of Suites, you will lead your team in executing Bon Appetit Management Co standards in operations, human resources, and financials. This includes hiring, training, and developing team members, ensuring costs are met, and maintaining quality standards. You will represent Bon Appetit at Chase Center, communicating our philosophies and culture.

Essential Functions

* Hold team accountable for delivering exceptional guest service and hospitality.
* Provide necessary tools for team members to complete their jobs and maintain show quality standards.
* Build and maintain strong relationships with clients, guests, subcontractors, and team members.
* Obtain feedback to improve operations and support Bon Appetit and GSW initiatives.
* Address and assist with guest service issues promptly.
* Execute menus, promotions, and programs as outlined by the Culinary Director.
* Follow preventive maintenance schedules and conduct daily walkthroughs.
* Achieve security, safety, and sanitation standards.
* Meet daily sales and budget goals; plan operations to ensure adequate products and equipment.
* Practice proper product control and enforce responsible alcohol service policies.
* Ensure team members adhere to Bon Appetit/Compass Group guidelines and provide performance feedback.
* Conduct regular meetings to ensure open communication.
* Interview, hire, train, and develop team members; mentor managers and supervisors.
* Schedule staff appropriately and manage inventory orders and updates.
* Ensure product availability and timely delivery by communicating with the purchasing department.
* Assign event day roles and ensure proper staffing for all functions.
* Complete end-of-month inventory and close-of-day reports accurately.
* Verify digital timesheets and ensure staff schedules are updated in Mystaff.
* Report equipment or furniture issues promptly through Aware Manager software.
Qualifications
Minimum Qualifications

* 5+ experience in a food and beverage operational position
* Bachelor’s degree in hospitality management or related field
* Advanced level of computer literacy
* Passion for hospitality, food
* Excellent interpersonal and stakeholder management skills

Physical Requirements

* Must be able to perform extensive standing, seating, and walking, including stairs
* Possible hazards include, but are not limited to, slips, trips, falls, burns, cuts, and strains
* Stamina to work 60 hours or more per week
* Must be able to work extended shifts of 10 hours or more as business dictates

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