General Manager, The Milk Shake Factory

**General Manager, The Milk Shake Factory**
Retail

Pittsburgh, Pennsylvania

Minimum Experience

**Manager/Supervisor**

Job Title: General Manager, The Milk Shake Factory
Location(s): Pittsburgh, PA
Job Type: Full-time

BENEFITS

401k Plan with

e mployer matching contributions
* Competitive Wages + Tips
* Flexible Schedule
* Management

career advancement

opportunities
* Eligibility for Medical, Dental, Vision, and Life Insurance
* Paid Time Off + Holiday Pay
* Pittsburgh Penguins

partnership perks; tickets, merchandise, etc.
* Free milkshake during shift
* 40% Employee Discount
POSITION OVERVIEW
As a key member of the retail team, the Manager will assume a key role in managing a major component of the business while creating the customer experience of the Milk Shake Factory. The Manager will have day-to-day responsibility for all retail activities at the store. This encompasses leveraging customer insights to drive sales, implementing seasonal campaigns, managing the retail team, identifying opportunities for improvement, and creating a safe and clean environment.
Since 1914 our familys love of chocolate has been handed down from generations of chocolatiers. Today, The Milk Shake Factory is Pittsburgh's premier milkshake and chocolate destination. Using farm fresh dairy sourced from local farms, The Milk Shake Factory serves up handspun shakes, craft sundaes, and gourmet chocolates.
Our team really is our family, and we feel that way every day. We believe that all our employees deserve the peace of mind that comes along with personal security. Thats why we offer our full-time employees a comprehensive benefits package, including competitive compensation, healthcare, vision and dental benefits, an FSA account, life insurance policies, short term disability, long term disability, and 401k options.
?
While at The Milk Shake Factory, you will be exposed to all facets of our business. You will create with us, learn with us, and grow with us in an environment that is diverse and inclusive.
ESSENTIAL FUNCTIONS
* Takes complete ownership of the front- and back-house store operations, merchandising, workflows, sanitation, organization and customer experience
* Aids in the creation of systems for achieving store-wide operational excellence with regards to cash management, food safety, inventory control, and employee performance
* In conjunction with the EMB HR team, oversees MSF human resources functions including staff training, coaching, motivating, feedback, and retention to ensure all team members have the tools to succeed
* Schedule and staff adequately the retail store to ensure retail operations function smoothly while keeping labor costs in line with the retail budget
* In conjunction with the company accounting department, provide accurate data that shape the MSF budget
* Monitor opportunities to reduce waste on milk shake and confection inputs through continuous monitoring, documentation, and team member training on product quality and recipes
* Work with the Maintenance Manager to ensure the MSF environment exceeds regulatory health and safety standards
* Establish work plans and maintenance schedules that support and improve MSF equipment reliability
* Leverage consumer insights and data sources to contribute to the creation of annual and seasonal marketing campaigns that resonate with customers
* Act as the point of contact for MSF corporate and special event accounts including holiday gifts and weddings
* Work with the retail team to ensure that all security cameras, alarms, locks, and security protocols are functioning and documented on a regular basis
* Meet or exceed retail sales goals (i.e., units per transaction, dollar per transaction) through techniques that create value for the consumer and MSF (e.g., bundling, merchandising)
* Act as a brand advocate to consumers and employees by communicating the company story, history, vision, and products including those for corporate accounts and special events
* With the Director of Retail create a system for managing the Sweet Rewards loyalty program
* Ensure that all POS register systems are operational at all times
R EQUIREMENTS
* Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting
* Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations and financials
* Availability to work flexible hours that may include early mornings, evenings, weekends and/or holidays
* College degree strongly preferred; however, extra years of experience may substitute
* Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
* Exceptional leadership, communication, operational, problem-solving, organizational and planning skills
* Ability to plan and prioritize workload
* Ability to handle confidential and sensitive information
* Knowledge of Microsoft Office
* Ability to lift and/or handle packaged goods and materials up to and including 25 lbs
The Milk s hake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non- merit based

factors. In addition to federal law requirements, The Milk s hake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Location

Pittsburgh, Pennsylvania

Minimum Experience

Manager/Supervisor

#J-18808-Ljbffr