General Manager VitalRecords

PURPOSE: The General Manager (“GM”) responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising warehouse/vault operations and delivery service; ensuring proper staffing to meet customer’s demands and utilizes employees’ strengths to provide the best possible service for all customers; supervises operational personnel; and maintains equipment and facility to achieve optimal performance.

ESSESNTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Essential functions:

1. Personnel Management. Interviews and screens job candidates to select the best possible person for the job. Completes the hiring process, trains, evaluates, supervises and rewards personnel to develop employees to their fullest potential. Trains personnel on security and fire safety procedures and enforces attendance and other personnel policies. Ensures proper staffing during vacation, holiday, and absentee occurrences. Communicates by use of meetings and written communications so all operational shifts are kept informed.
2. Quality tracking and improvement. Participates fully in all facets of the Company’s quality program, including development and training. Monitors, tracks, and sets goals for critical operational areas (i.e., On-time deliveries, driver productivity, warehouse/vault productivity, warehouse/vault paperwork accuracy, driver response time) within the operation. Communicates/charts measurable performance goals and results and work towards continuous improvements. Monitors driver efficiency and fuel usage and observes stops and idle times while route is in process via vehicle GPS system.
3. Facilities/Equipment Maintenance. Responsible for management of vehicle maintenance, vehicle cleanliness, preventative maintenance scheduling, tracking and controlling required expenses. Responsible for management of maintaining the warehouse/vault appearance according to cleanliness and orderliness standards in addition to warehouse/vault security, key fob, alarm code and door lock changes. Control repairs and make replacement orders. Additional responsibilities include fuel card use, and check-in/check-out procedures. Also, responsible for maintenance of scanners and related equipment, and properly maintain and control the use of currently available rack space and evaluate the need for additional rack.
4. Inventory Control. Responsible for daily warehouse/vault operations warranting accuracy of what is stored and timeliness of deliveries. Audit daily paperwork, oversee and reconcile daily warehouse/vault inventories of critical accounts. Identify, schedule, supervise and conduct bay audits as prescribed by management. Identify, schedule and supervise the performance of bay consolidations to achieve management goals. Verify and monitor warehouse map and audit for accuracy.
5. Customer Service. Responsible for providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone. Handling / coordinating special requests and resolving customer problems: disaster recovery drills, large customer problems. Responsible for updating and distributing delivery schedules.
6. Compliance. Responsible for all compliance requirements/tasks related to all operational functions of the facility.

Qualifications

• Eighteen (18) years of age.
• Valid driver’s license with clean MVR and clean background check.
• College degree.
• Supervisory experience (3-5 years desired) with demonstrated ability to manage and motivate others.
• P&L experience preferred.
• Strong financial acumen.
• Experience in B2B service industry work environment.
• Problem solving skills to solve people and process challenges.
• Detail oriented work style to identify discrepancies.
• Organizational skills to meet critical deadlines and schedule resources.
• Willing to take responsibility for daily operations after hours or unscheduled workdays.
• Willing and able to do physical work when necessary.
• A commitment to be a key leader in a disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment.