General Manager-FBO

Description

About Us:

Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions.

The position of General Manager-FBO reports Director of FBO.

Duties:

• Correspond with customers regarding various issues such as tenant relations and transient sales
• Regularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.
• Assist in the development of base forecasting and budgeting
• Accountable for base performance against budget; accountable for base audit results
• Establish a culture that promotes safety through daily observation, shift briefings, routine audits, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies.
• Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement
• Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes. Oversee safety, integrity, and security of the operation which includes ensuring day to day operations are performed safely.
• Conduct accident investigations to determine root causes, including all reporting involved with the incident.
• Oversight of GSE and facility maintenance operations
• Carry out management responsibilities in accordance with the organization's policies and applicable laws.
• Administer the Computer Based Training program for the base
• Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports
• May perform tasks such as AP processing, time and attendance administration, and processing new employees
• Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc. 
• Other duties as requested or assigned 

Benefits:

• Medical, dental, vison, and life Insurance
• Supplemental life insurance
• Short-term and long-term disability
• 401k with Company Match
• PTO, sick days, and paid holidays

Requirements

Qualifications:

• 4 year college degree in Aviation or related study and/or equivalent professional experience
• Must possess a valid driver's license. And pass background screening and airport screening.
• General knowledge of business management and accounting. 
• Proficient with personal computers and Microsoft office products. 
• Experience with X1 software preferred
• Strong leadership, communication, organizational and interpersonal skills
• High integrity/excellent critical thinking skills
• Candidate must thrive in an entrepreneurial and dynamic environment with a demonstrated record of achievement
• Communicate with customers and employees in person, on phone, and through radio communications