General Manager-Holiday Inn Columbia East, MO

Job Title: General Manager

Location: Holiday Inn Columbia East, MO

Reports To: Regional Vice President / Corporate Office

Company: Blue Sky Hospitality Solutions, LLC

The General Manager is responsible for overseeing all aspects of hotel operations at the Holiday Inn Columbia East, MO. This includes managing day-to-day operations, ensuring exceptional guest experiences, driving profitability, and leading all departments with a focus on operational excellence, brand standards, employee engagement, and financial performance.

Operational Leadership

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  Direct the daily operations of all hotel departments, including Front Office, Housekeeping, Maintenance, Food & Beverage, and Sales.

  
  


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  Ensure consistent delivery of exceptional service standards in alignment with IHG brand expectations.

  
  


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  Monitor and enhance quality assurance scores through guest satisfaction and service recovery.

  
  

Financial & Revenue Management

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  Prepare and manage the hotel's annual budget and forecast.

  
  


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  Monitor and control expenses while maximizing room revenue, occupancy, and RevPAR.

  
  


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  Collaborate with the Sales team to develop and execute strategic plans to grow market share.

  
  

Team Management

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  Recruit, train, motivate, and develop department heads and hotel staff.

  
  


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  Foster a culture of accountability, respect, and high performance.

  
  


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  Conduct regular staff meetings and performance reviews.

  
  

Compliance & Safety

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  Ensure full compliance with local, state, and federal laws and brand requirements.

  
  


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  Maintain a safe and secure environment for guests and employees.

  
  


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  Oversee proper licensing, certifications, and health & safety protocols.

  
  

Owner & Brand Relations

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  Act as the primary liaison with hotel ownership and Blue Sky Hospitality corporate office.

  
  


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  Ensure property performance aligns with ownership goals and brand standards.

  
  


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  Maintain positive relationships with IHG representatives and participate in required brand initiatives.

  
  

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  Minimum 5 years of hotel management experience, including 2+ years as a General Manager.

  
  


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  Experience with IHG brand hotels preferred.

  
  


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  Proven leadership in managing hotel operations and delivering results.

  
  


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  Strong financial acumen and understanding of budgeting, forecasting, and P&L management.

  
  


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  Excellent communication, interpersonal, and organizational skills.

  
  


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  Ability to work a flexible schedule, including weekends and holidays as needed.

  
  


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  Bachelor's degree in Hospitality Management or related field preferred.

  
  

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  Competitive salary and performance bonus

  
  


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  Health, dental, and vision insurance

  
  


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  401(k)

  
  


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  Paid time off and holidays

  
  


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  Employee discount programs

  
  


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  Career development opportunities within Blue Sky Hospitality Solutions