General Service Technician / Service Advisor (Hybrid Role) - Hagen's Automotive

General Service Technician / Service Advisor – Hybrid Role

Hagen’s Automotive – Melrose Park, IL

     2315 Mannheim Rd, Melrose Park, IL 60164
    Earn $20–$25 per hour
    Hours: M–F, 7:30 AM – 5:00 PM CST

Grow your career in a unique hybrid position that blends hands-on automotive work with customer-facing service advising. At Hagen’s Automotive—part of the GreatWater 360 Auto Care family—you’ll support shop operations, develop mechanical skills, and assist customers with confidence and care.

What You’ll Do – Hybrid GS/Service Advisor

A dynamic role supporting both shop workflow and customer service.

General Service Technician Responsibilities

• Perform tire services, oil changes & fluid services
• Assist with basic diagnostics & mechanical repairs (brakes, alignments, suspension, cooling, electrical)
• Maintain a clean, safe, organized shop environment
• Support technicians & complete tasks that keep the shop running smoothly

Service Advisor Responsibilities

• Greet customers, answer calls & manage service workflows
• Enter customer/vehicle data into shop software
• Assign work orders & communicate effectively with technicians
• Build estimates, review recommendations & obtain customer authorizations
• Keep customers updated and ensure a smooth pickup/payment process

What You Bring

• 6+ months experience in auto service or trade school preferred [Hyrbrid gs-sa | Word]
• Customer service experience (3+ months) [Hyrbrid gs-sa | Word]
• Strong communication, computer skills & a desire to learn
• Valid driver’s license & ability to perform road tests
• A team-first mindset—no job too big or too small

Why Join GreatWater 360 Auto Care?

Benefits start Day 1 (except 401k). We invest in your growth from the moment you join our team.

Benefits Snapshot

• Medical, Dental & Vision Insurance with multiple plan options 
• 401(k) with company match – 100% match on first 3%, 50% on next 2% (eligible after 90 days) 
• Front-loaded PTO + Paid Parental Leave 
• HSA employer match up to $15 per paycheck 
• Company-paid $25,000 Life & AD&D Insurance 
• Employee Assistance Program (EAP) for you & your family at no cost
• Teammate discounts – 50% off labor; parts at cost +5% 
• LEARN-to-EARN development program, tuition assistance & ASE reimbursement 

Grow With Us

This hybrid role is perfect for someone looking to advance quickly—whether your goal is to become a technician, service advisor, or future shop leader. GreatWater 360 Auto Care provides the training, resources, and support to help you get there.

Apply Today

Ready to build a rewarding career with real development opportunities?
Apply now to Hagen’s Automotive in Melrose Park!