Genesys L3 Consultant - 52562 - Join a Market Leader

Company : PRIMUS Global Services, Inc

Job Type : Full Time

Quincy, Ma

Number of Applicants

:

000+

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Job Description - Genesys L3 Consultant - 52562 - Join a Market Leader

We are in need of a remarkable Genesys L3 Consultant - 52562 to join our fast-paced team at PRIMUS Global Services, Inc in Quincy, MA.
Growing your career as a Full-Time Genesys L3 Consultant - 52562 is a terrific opportunity to develop excellent skills.
If you are strong in project management, presentation and have the right attitude for the job, then apply for the position of Genesys L3 Consultant - 52562 at PRIMUS Global Services, Inc today!

We have an immediate long-term opportunity with one of our largest clients for a position of Genesys L3 Consultant, to work in Quincy, MA.

Responsibilities:

Troubleshoot issues and provide break-fix support for Genesys Cloud CX platform
Design, develop, and implement Contact Center IVR applications
Migrate Cisco UCCX contact center applications to Genesys Cloud CX platform
Configure service requests, develop new flows, and integrate data from systems like ServiceNow and Salesforce
Collaborate with Product Owners and Business Analysts to develop technical solutions
Develop, test, debug, and maintain call flows and deployed interfaces
Implement API and web service integrations using Rest, Soap, JSON
Maintain run books, Knowledge Bank, and project documentation
Analyze and report on Genesys Cloud contact center platform analytics
Provide day-to-day production support and understand IVR call flows
Automate manual efforts in the contact center domain
Obtain and maintain relevant Genesys Cloud certifications

Additional Preferred Skills:

Understanding of Cisco UCCX Call Flows
Experience with migration from On-Prem to Cloud Contact Center
Hands-on experience with Conversational IVR and Chatbot technologies
Understanding of Generative AI concepts

Qualifications:

Minimum of 8 years of experience in Genesys Contact Centre
Experience with Genesys Cloud CX platform and Cisco UCCX
Knowledge of SBCs such as Cisco Cube and Oracle
Strong engineering and software development skills
Excellent communication and collaboration abilities

For immediate consideration, please contact:

Ashish
PRIMUS Global Services
Direct: (972) 996-5626
Phone No: 972-753-6500 Ext: 409
Email: [email protected]

Benefits of working as a Genesys L3 Consultant - 52562 in Quincy, MA:

● Company offers great benefits
● Room for Advancement
● Attractive packageCompetitive Pay

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