Job Description - Genetic Counselor Assistant

Description

Under supervision of the Practice Manager, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients being seen in the practice.  They will perform assigned patient care procedures in support of the care services provided to patients within the practice. They are required to adhere to the Telephone and House Standards as adopted by the department.  The assistant also assists with front and back office responsibilities, which include scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations and coordination of required medical and financial information.  They work as a team member with other staff and consistently projects a professional, caring and courteous demeanor. The Hospital Assistant III is responsible for the efficient patient flow and provides support to multiple physicians. They communicate with referring physicians’ offices,and serves a liaison for the outside providers. They are responsible for insurance authorizations and pharmacy refills, as well as complicated treatment authorizations and hospital admission arrangements.



Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

                                                                                                                                                

%  

of time

Essential Function (Yes/No)

  

Key Responsibilities

(To be completed by Supervisor)

60%

Yes

Assisting genetic counselors with all aspects of patients scheduling, intake, genetic counseling, genetic testing and documentation.

  • Genetic Counseling assistant will work primarily with 5-6 genetic counselors. He/she will learn all aspects of those genetic counselors’ clinical areas and needs to work independently coordinating clinical care and patient visits.  This will include:

  • Scheduling of clinic visits  as needed. 

  • Telephone and in-person contact regarding genetic counseling, genetic testing and participation in support groups for enrollment or follow-up purposes 

  • Assisting low income patients with the steps to determine eligibility for counseling and/or genetic testing at reduced or no charge.

  • Interview patients and document personal and family medical history

  • Entering data into the Cancer Risk Program (CRP) database

  • Chart preparation and updating, including obtaining and uploading outside records

  • Drawing and updating patient pedigrees using Progeny pedigree drawing software and patient history forms

  • Preparation of letters of medical necessity

  • Assist with clinic flow, including scheduling, rooming patients, and managing coordination of joint visits with genetic counselors and physicians

  • Contact laboratories to determine all necessary steps for gene testing for specific genes.  Act as liaison with laboratories to make sure all samples and required forms and samples are completed and received. 

  • Request authorizations for complex gene testing

  • Research specific cancer syndromes and complete searches for relevant articles

  • Reviewing research consent form with patients

  • Taking patients to laboratory for blood draws

  • Obtaining saliva samples for genetic testing

  • Preparing blood or saliva samples for transportation to laboratories within and outside of UCSF

  • Preparation of family genetic counseling reports

  • Consultations with healthcare providers and laboratories

  • Other patient preparation, care, and follow-up tasks.

 

30%

Yes

Genetic Testing Station

  • Staff Genetic Testing Station – share video and hand-out-based education

Reviewing research consent form with patients and send Docusign consent form

  • Facilitate genetic testing and arrange follow-up with genetic counselor

 

10% 

Yes 

Performing other duties as assigned 

  • Including outreach event participation and preparation of fliers, etc. to facilitate identification of high risk hereditary cancer families.  Also, filing, transporting samples to and from labs, letters, follow up with referring health professionals, and typing.   Other duties as assigned.

100%

 

 



Qualifications
REQUIRED QUALIFICATIONS/LICENSES/CERTIFICATIONS
  • Ability to communicate effectively, both over the telephone and in person.  Ability to deal sensitively and effectively with patients.  Excellent organizational skills.  Excellent customer service and problem solving skills.  Ability to work well both independently, with little supervision, and in a team setting. 
  • Bachelor’s degree in a biological/health science or an equivalent combination of education and experience is required.   
  • Knowledge of genetics and genetic concepts. 
  • Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required. 
  • Ability to communicate effectively, both over the telephone and in person. 
  • Ability to deal sensitively and effectively with patients. 
  • Excellent organizational skills. 
  • Ability to work well both independently, with little supervision, and in a team setting.

     

 

PREFERRED QUALIFICATION

  • Experience with patient and or family contact in a community or medical setting.     
  • Previous experience with clinical projects, either in an administrative or clinical role, preferred.  Demonstrated knowledge of medical practice terminology an genetic terminology and concepts.
  • Experience with Outlook, File Maker Pro and Progeny (or other pedigree drawing software) preferred.
  • Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.


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