Genius

BMW Genius

Bill Jacobs BMW • Naperville, IL

Your launchpad to a career as a BMW Client Advisor

We’re redefining how customers experience BMW — and we’re looking for a BMW Genius to help lead the way. Forget generic emails and scripted calls. We connect with every guest through real human interaction, personalized video, and a high-energy, customer-first approach. As a BMW Genius, you are the first impression of our dealership: building trust, creating excitement, and guiding clients from their very first inquiry to their first drive.

This is a rare opportunity to join the best. Bill Jacobs BMW has been the #1 BMW dealer in the entire Central Region for four consecutive years and a three-time winner of the coveted Center of Excellence Award. As our Genius, you’ll be the face of that excellence — the primary contact helping clients discover BMW heritage, products, and the technology that sets the brand apart.

The ideal candidate has a genuine passion for BMW, an energetic personality, and the drive to advance into our lucrative Client Advisor (sales) role.

What You'll Do

• Start in our comprehensive training program, where you’ll learn everything you need to become a BMW Genius
• Master the product so you can familiarize clients with the value and usability of BMW features — and present it all logically, eloquently, and with enthusiasm
• Be the first impression for our guests, building trust and excitement from first inquiry to first visit
• Respond to inquiries with personalized video messages — no scripts, no robotic responses
• Create engaging, authentic content that showcases our vehicles and our brand
• Connect with clients across video, phone, text, and email to build real relationships
• Deliver a high-touch, concierge-style experience at every step
• Follow up with new owners to ensure complete delivery satisfaction

What Makes This Role Different

• No scripts. No robotic responses. You’ll connect like a real person, because that’s what our guests deserve.
• Build your own personal brand while representing one of the country’s top BMW dealers.
• A clear, proven path from product specialist to our lucrative Client Advisor role.
• Performance is recognized on results, not just activity.

What's It Like to Work Here?

At Bill Jacobs BMW, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights, and contributions.

We value the person, not just the employee. At Bill Jacobs, we want to see you grow personally in addition to professionally during your career with us.

What's In It For You?

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization, plus a comprehensive benefits program including:

• Outstanding health insurance plan — Blue Cross Blue Shield of Illinois (PPO and HMO plans)
• Generous dental, vision, life, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance
• 401K plan with company contribution
• Generous PTO
• Employee discounts on vehicle purchases, parts, and service
• Wellness programs for employees and family members
• Generous tuition reimbursement program
• Free on-site health coaching: personalized wellness support from a certified health coach, including guidance on nutrition, fitness, lifestyle habits, and stress management
• On-site physician assistant
• The opportunity to further your career with a rapidly growing and successful dealer organization

About the Company

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our team members are the driving force behind the success of the Bill Jacobs organization — one of Illinois’ leading providers of luxury automotive products and extraordinary guest service.

Our Core Values

R — Respect: We believe in taking accountability for our words, actions, and results.

I — Integrity: We believe in honesty, transparency, and doing the right thing.

S — Social Responsibility: We believe in positive community involvement and a commitment to the greater good.

E — Excellence: We believe in raising the bar and challenging expectations to achieve a culture of continuous improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

What We’re Looking For

Must-haves:

• 1+ years of retail, hospitality, and/or customer service experience or equivalent
• A true desire to satisfy customers in a fast-paced, technical, product-driven environment
• Comfortable and confident on camera
• Refined verbal and written communication skills, with the ability to speak with customers in a logical, professional, and effective manner
• An energetic personality and a natural ability to connect with people
• Sales-minded, with the drive and motivation to grow into a sales career
• Exquisite attention to detail in maintaining a professional appearance and image
• Proficiency in using and communicating through new media (tablets, social media, etc.)
• A willingness to go the extra mile, conveying enthusiasm whenever you’re on the job
• Valid driver’s license and ability to meet insurability standards

Nice-to-haves:

• Social media or content creation experience — a major plus
• Prior retail experience
• Proficiency driving manual transmission vehicles