Georgia Cares Coordinator

DEPARTMENT: ADRC 

ACCOUNTABILITY: Reports to ADRC Director 

STATUS: Nonexempt, Full-time 

JOB SUMMARY 

Primary responsibility is the administration of the Georgia SHIP Program.  He/she directly manages all local program components, including the State Health Insurance Assistance Program (SHIP) and the Medicare Improvements for Patients and Providers Act (MIPPA). 

DUTIES AND RESPONSIBILITIES 

Essential Functions 

• Direct and monitor the Georgia SHIP program grant(s) goals and objectives to insure completion of all requirements in each of county of Legacy Link/Georgia SHIP Physical Service Area (PSA). 
• Accomplish goals by recruiting, selecting, orienting, training, scheduling, coaching, counseling and disciplining volunteers following the Volunteer Risk Program Management (VRPM) guidelines. 
• Complete and maintain the State Health Insurance Program (SHIP) Medicare Counselor Certification. 
• Complete all required reports, audits, surveys, other requests from Georgia Department of Human Resources (DHR) and/or Legacy Link. 
• Assist with special projects and/or outreach events sponsored by Legacy Link or Department of Aging (DAS) 
• Enter, verify and correct all pertinent tracking information for Georgia SHIP grant(s) in STARS. 
• Recruitment and continuation of community partners to assist with Georgia SHIP goals and objectives. 
• Solicit, schedule and participate in community, partner, and Legacy Link education and outreach events to achieve grant(s) goals and objectives. 
• Maintain Georgia SHIP social media presence on Legacy Link’s website and Facebook account and with participating partners with materials approved by DAS. 
• Schedule volunteers and trained staff to answer Georgia SHIP telephone requests for assistance for the grant(s) required hours.   
• Maintain Legacy Link/Georgia SHIP resources including books, audiovisual materials, equipment and other resources. 
• Interview, hire and train new staff as needed 
• Review all material and supplies for usefulness and maintain adequate materials for distribution and training. 
• Maintain all required user accounts as determined by DAS and/or Legacy Link 
• Provides counseling to the public including low-cost prescription drugs for seniors, and other programs relevant to Medicare and any ancillary issues. 
• Screen for eligibility and enroll Medicare beneficiaries in Low Income Subsidy (LIS), Medicare Savings Program (MSP), Medicare Part D and Medicare Advantage Plans. 
• Obtain and maintain Coordinator Certification by DAS. 
• Other duties as assigned by the ADRC Director. 

EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS 

Knowledge and Experience: 

• An Undergraduate degree from a four-year college or university; or the equivalent of five (5) years of full-time experience with at least two years in aging, Medicare, Medicaid, Insurance, Volunteer Coordination, or related fields. 

Skills: 

• Must demonstrate knowledge and experience with human services programs. 
• Must demonstrate knowledge of Medicare, Medicaid, Medigap, long-term care insurance, fraud and abuse. 
• Demonstrated knowledge of Microsoft 365 (Office 365) or comparable skills 
• Excellent verbal and written communication skills including strong public speaking and presentation skills 
• Good organizational skills with the ability to adhere to deadlines 
• Good interpersonal skills with the ability to develop community partnerships, staff and volunteers 
• Experience administering a grant funded program with strong program management skills  
• Ability to follow instructions and to work independently. 

Licensure and Certification 

• Valid State Driver’s License 

PHYSICAL AND MENTAL DEMANDS 

The physical and mental demands described are representative of those that must be met by an employee to successfully preform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by-case basis. 

• Local Travel required. 
• Attendance at off-premise meetings, conferences or trainings.  
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and to walk, sit, talk or hear. 
• The employee is occasionally required to stand, climb or balance; stoop, kneel, crouch or crawl. 
• The employee must occasionally lift and /or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
• The noise level in the environment is moderate as phone conversations with the hard of hearing occur daily. 

Generally, the job requires 50% sitting, 25% walking, and 25% standing.   

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by-case basis. 

• This job operates in an office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
• Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles, various outdoor conditions and temperature extremes encountered during off-site travel, and unpredictable indoor environmental conditions encountered during off-site travel, and unpredictable indoor environmental conditions encountered at off-site locations. 
• Noise level is generally quiet to moderate. 

Special Note:  

May not have an affiliation with insurance or insurance related companies that could be a conflict of interests. 

The Legacy Link, Inc. is an Affirmative Action/Equal Opportunity Employer.