German Customer Service in Sofia

Position: Contact Centre Agent (German + English)

Location: Sofia, Bulgaria

Work Schedule:

Full-time position with flexible shifts.

Compensation:

• Competitive salary with performance bonuses.
• Signing bonus offered.

Benefits:

• Medical and dental insurance.
• Life insurance coverage.
• Additional allowances.

Key Responsibilities:

• Professionally handle customer inquiries via phone, email, and chat in a timely manner.
• Troubleshoot and resolve customer issues, offering clear and effective solutions.
• Keep customer records up to date and maintain accurate information.
• Work closely with team members to ensure outstanding customer service.
• Identify opportunities to enhance customer satisfaction and share valuable insights with the team.

Qualifications:

• Fluency in German (B2 or higher).
• Strong communication skills in English.
• Previous experience in customer service or contact centres is a plus.
• Strong problem-solving skills and attention to detail.
• Comfortable with computer systems and quick to learn new tools.