German Customer Service Representative

Job Title: German Customer Service Representative

Location: Qormi, Malta

Work Model: Hybrid

About the Role:

We are currently seeking for a German Customer Service Representative. In this role, you will provide exceptional customer service, ensuring user satisfaction and safety across digital platforms.

Key Responsibilities:

• Provide high-quality customer support via chat and email only.
• Moderate online content to ensure compliance with community guidelines.
• Investigate and resolve customer inquiries in a timely and professional manner.
• Maintain accurate records of customer interactions and escalate issues when necessary.
• Collaborate with internal teams to improve service quality and customer experience.
• Stay up to date with company policies, product updates, and industry trends.

Requirements

• Fluent in German (both written and spoken).
• Proficiency in English (B2 Minimum).
• Strong communication and problem-solving skills.
• Tech-savvy with the ability to adapt to new systems and tools.
• Ability to work in a fast-paced, multicultural environment.
• Previous experience in customer service, moderation, or a related field is a plus.
• Willingness to relocate to Malta (relocation assistance provided).

Relocation & Benefits

• Hybrid work model offering flexibility.
• Free transport service with pick-up/drop-off points in Bugibba, Qawra, Pembroke, Portomaso, St. Julians, Sliema, Gzira and Msida.
• Flight ticket reimbursement (up to 200 Euros) after six months of employment.
• Discounted accommodation assistance through partner real estate agencies.
• Career growth opportunities: Structured level system with increasing salary and responsibilities.
• Government bonus: An additional 130 every three months added to gross salary (March, June, September, December).