German Customer Support

Responsibilities:

• Understand, follow and remain knowledgeable of client policies and guidelines.
• Visually navigate and review images, accounts and text-based content.
• Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
• Meet personal/customer support targets.
• Evaluate and make decisions in accordance with defined policies and guidelines.
• Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
• Escalate violations of client policies and instances of fraud using internal tools and processes.

Requirements:

• Knowledge of Microsoft Office programs such as Excel and Word.
• German - native or C2 level.
• English - at least B2 level. 

Working Schedule and Contract:

• Working days: 5 days with 2 days off.
• Rotational shifts between Monday to Sunday from 07:00-00:00.
• Basic Salary: 1650 Euro Gross per month starting from first month (1400 euro net).
• Quarterly Government support of 130 euros.
• KPI (Performance) bonus: after 6 months and every February and August, the candidate is entitled to 2 yearly bonuses depending on the performance.
• Contract Type: Indefinite.
• Probation period: 6 months. 

Benefits: 

• Training for 2 weeks (in the office).
• Health insurance: following 6 months of employment.
• Career progression opportunities.
• Relocation support: pick up the candidate from the airport to the hotel, accommodation in the hotel paid by the company, (booked for 5 nights then it can be extended up to 3 weeks), up to 200 euros for the flight ticket.