German Speakers - Customer Service Representative in Malta

Job Title: German Customer Support Specialist – Malta

Location: Hybrid, Malta
Work Schedule: Full-time (40 hours per week)

• Shifts: 7:00 am – 3:30 pm / 3:30 pm – 12:00 am (rotational)

• Days off: 2 rotational days

Language Requirements:

• C2/Native German

• B2 English

Training: Onsite training provided

Role Overview:
We are seeking a German-speaking Customer Support Specialist to join our team in Malta. In this role, you will handle customer support via live chat and email, ensuring a high-quality customer experience. You will also contribute to maintaining a safe and compliant online environment.

Key Responsibilities:

• Respond to customer inquiries via live chat and email in a timely and professional manner

• Provide clear, accurate, and helpful information to customers

• Moderate user-generated content to ensure compliance with company policies

• Identify and escalate potential risks such as fraud or policy violations

• Document interactions and resolutions accurately

• Collaborate with colleagues to continuously improve customer support processes

Requirements:

• Native or C2 level in German, with excellent grammar

• Minimum B2 level in English

• Strong communication skills and attention to detail

• Ability to work in hybrid shifts, including evenings and weekends

Additional Notes:

• Candidate must provide either a criminal record clearance or two references from previous employers upon arrival in Malta. Without this, the hiring process will be put on hold or ended.

• Free company transport is provided with pick-up/drop-off points