German Speaking Contact Centre Agents in Mosta

Key Responsibilities:

• Provide high-quality customer support via phone, email, and live chat to German-speaking customers.
• Assist with airline bookings, flight changes, cancellations, and related inquiries.
• Effectively communicate solutions to customer issues while maintaining professionalism.
• Ensure accurate data entry and follow up on any unresolved queries.
• Collaborate with internal teams to address complex customer needs.
• Maintain up-to-date knowledge of airline policies, procedures, and promotions.

Requirements:

• Fluency in German is essential (both written and spoken).
• Strong communication, writing, and listening skills.
• A positive, can-do attitude with the ability to work independently and take initiative.
• Computer literacy; ECDL certificate is preferred.
• Previous experience in a customer service role, preferably in a call center or travel industry.
• Flexibility to work shifts as rostered from Monday to Sunday.

What We Offer:

• Full training to support your professional development.
• Basic health insurance after 6 months of employment.
• Opportunities for career progression and development programs to advance your career.
• Mobile schemes and gym packages.
• Access to an in-house canteen with healthy and affordable meal options.
• Monthly events to engage with colleagues and build team spirit.
• Free on-site parking and staff discounts at over 50 local businesses.