German speaking Customer Service Agent in Sofia !

Job Description:

We are seeking a highly motivated and customer-oriented German-Speaking Customer Service Representative to join our dynamic team in Sofia, Bulgaria. As a Customer Service Representative, you will be the first point of contact for our German-speaking customers, providing outstanding support and assistance across multiple communication channels.

Key Responsibilities:

• Assist German-speaking customers with inquiries, issues, and requests via phone, email, and live chat.
• Provide clear, accurate, and timely information to customers about products, services, and policies.
• Resolve customer complaints and issues with a positive attitude, ensuring satisfaction and a high level of service.
• Process orders, returns, and exchanges while adhering to company policies and procedures.
• Keep detailed records of customer interactions and transactions in the CRM system.
• Collaborate with other team members and departments to resolve complex customer queries.
• Maintain up-to-date knowledge of company products, services, and promotions.

Requirements:

• Fluent in German (native or near-native level) and proficient in English (both written and spoken).
• Strong communication and interpersonal skills with a customer-first mindset.
• Previous customer service experience is an advantage but not required.
• Problem-solving skills and the ability to remain calm under pressure.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Flexibility to work the scheduled shifts, including weekends and evenings.
• Good knowledge of MS Office and basic IT skills.
• Eligibility to work in Bulgaria.

Benefits:

• Competitive salary: 3800 BGN gross.
• Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
• Additional payment for night hours work (if applicable) as per approved company program
• Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN
• Medical plan: health and dental care
• Life insurance
• Multisport Card (co-financed by the employer)
• Discounts on various goods and services
• Part-time option also possible.
• Working hours: Monday to Sunday with rotative shifts. There are 3 shifts that the candidates can choose: 10:00am-7:00pm, late shifts 12:00 -9:00pm or night only from 5:00 pm-2:00 am and part-timers as well.

Relocation Package:

• Reimbursement of travel expenses at the amount of up to 490 BGN after 6 months from your start date in the company, in case there is no pre-notice (travel documents need to be presented e-ticket and invoice)

• Advance in salary of 1056 BGN net only upon request of the employee (will be transferred to bank account in 5 working days

• Should the contract is terminated within the first 6 months of employment, any outstanding net amount from advance salary payments will be due back and deducted from the last salary/salaries before leaving the company and no payment of the travel expenses will be processed.

• The company books the hotel stay from the date the employee confirms his/her arrival date. If the employee does not stay in the hotel from this date and does not inform the hotel by 12 noon on that date that he/she will not be staying, then the employee needs to pay for that night.