German Speaking Customer Service for Automotive industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who are passionate about vehicles and customer service excellence. As a key part of our team, you will assist customers with their inquiries related to automotive products and services, providing support in German while ensuring a top-notch experience.

Key Responsibilities

• Manage customer inquiries regarding automotive products, services, and availability through phone, email, and live chat in German.
• Provide detailed information on vehicle specifications, pricing, promotions, and warranty options.
• Assist customers with the purchase process, service appointments, and any necessary follow-ups.
• Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with sales and service teams to provide seamless support to customers.
• Stay updated on automotive industry trends and company offerings to enhance customer engagements.

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, preferably within the automotive industry.
• Strong communication skills and a customer-focused approach.
• Excellent problem-solving abilities and the capability to handle multiple inquiries simultaneously.
• Familiarity with automotive products and services will be an added advantage.
• Proficiency in using CRM systems and customer support tools.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...