German Speaking Customer Service for Food & Beverage industry

Mercier Consultancy MD is excited to announce a job opening for German Speaking Customer Service Representatives in the Food & Beverage industry. This is a fantastic opportunity for individuals who are passionate about the culinary world and dedicated to providing excellent customer support. In this role, you will assist customers with inquiries related to food products, services, and orders while communicating effectively in German.

Key Responsibilities

• Respond to customer inquiries about food and beverage products, services, and order status via phone, email, and chat in German.
• Provide information regarding ingredients, nutritional information, and dietary restrictions.
• Assist customers with placing orders, processing returns, and handling complaints with empathy and efficiency.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with internal teams, including logistics and marketing, to enhance customer experience.
• Stay updated on product offerings and industry trends to inform customers effectively.

• Fluency in German (both written and spoken) is required; knowledge of English is an advantage.
• Previous experience in customer service, especially in the food and beverage sector, is preferred.
• Strong communication skills with the ability to be friendly and engaging.
• Excellent problem-solving skills and a customer-centric approach.
• Attention to detail and ability to manage multiple tasks effectively.
• Proficiency in using CRM software and general computer applications.
• Flexibility to work varying shifts, including evenings and weekends if needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...