German Speaking Customer Service for Logistics & Supply Chain industry

Mercier Consultancy MD is excited to offer a great opportunity for German Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about customer service and have a strong interest in logistics operations. You will be responsible for assisting customers with their inquiries related to logistics and supply chain solutions while delivering exceptional service in German.

Key Responsibilities

• Handle customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and live chat in German.
• Provide detailed information about service options, transit times, and pricing structures.
• Assist customers in booking shipments, managing orders, and addressing any changes or cancellations.
• Resolve issues and complaints quickly and efficiently, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with logistics and operations teams to provide timely updates and solutions to customer inquiries.
• Stay informed about industry trends and service updates to enhance customer interactions.

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, preferably in the logistics or supply chain industry.
• Strong communication skills with a focus on providing exceptional customer experiences.
• Excellent problem-solving abilities and a proactive approach to addressing customer needs.
• Able to manage multiple inquiries and prioritize tasks in a fast-paced environment.
• Familiarity with logistics management software and CRM systems is desirable.
• Willingness to work flexible hours, including evenings and weekends if required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...