German Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is thrilled to announce an exciting opening for German Speaking Customer Service Representatives in the Media & Entertainment industry. This role is an excellent fit for individuals who are passionate about entertainment and media services and wish to provide top-notch customer support. As a representative, you will assist customers with their inquiries and ensure they have a seamless and enjoyable experience in the vibrant world of media.

Key Responsibilities

• Respond to customer inquiries regarding media services, subscriptions, and entertainment options via phone, email, and chat in German.
• Assist customers with account management, including subscription adjustments and troubleshooting service issues.
• Provide information on new releases, features, and promotional offerings in the media and entertainment sector.
• Resolve customer complaints efficiently, striving for high levels of satisfaction.
• Document all customer interactions accurately for future reference and follow-up.
• Collaborate with internal teams to enhance service delivery and meet customer needs.
• Stay informed about industry trends and company offerings to deliver relevant information to customers.

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in the media or entertainment industry.
• Exceptional communication skills and a passion for providing outstanding customer experiences.
• Able to manage multiple customer inquiries and prioritize tasks effectively in a dynamic environment.
• Strong problem-solving skills and a positive, customer-focused attitude.
• Proficiency with CRM systems and a good understanding of digital media services.
• Willingness to work flexible hours, including evenings and weekends, as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...