German Speaking Customer Service for Renewable Energy industry

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Renewable Energy industry. This role is tailored for individuals who are passionate about sustainability and customer service. You will be the frontline support for customers inquiring about renewable energy solutions, helping them understand their options and ensuring the highest level of satisfaction with our services.

Key Responsibilities

• Provide exceptional customer service by responding to inquiries about renewable energy products and services via phone, email, and chat in German.
• Educate customers on renewable energy options, installation processes, and financial incentives.
• Assist customers in managing their accounts and resolving any issues related to their services.
• Document all customer interactions and ensure accurate record-keeping in our CRM system.
• Collaborate with sales and technical teams to provide timely and accurate information to customers.
• Stay updated on industry developments and product offerings to deliver informed assistance.

• Fluency in German (both written and spoken) is essential; knowledge of English is beneficial.
• Experience in customer service, preferably within the renewable energy sector or related industries.
• Strong communication skills with the ability to explain technical concepts clearly.
• Problem-solving capabilities and a commitment to customer satisfaction.
• Ability to effectively manage multiple tasks in a dynamic work environment.
• Proficiency in using customer service software and CRM applications.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...