German speaking Customer Support Advisor in Sofia, Bulgaria!

Cross Border Talents is looking for a German speaker to work as an Customer Support Advisor for a global leading provider in Sofia, Bulgaria!

The job

To support the company's customers, act as a brand ambassador and continually elevate the customer experience throughout the customer's
lifecycle, transforming each point of contact into opportunities to create brand engagement, trust and loyalty, with a 1st point of contact mindset.

The activities

• To deliver timely, accurate and professional customer service via phone, chat, social media and email. The target is to ensure excellent service standards and maintain high customer satisfaction.
• Management of incoming calls, chats, messages and emails Identify and assess
  customers needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team targets and case handling quotas Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies.

What we are looking for

• German level of C2 and fluent in English (B2).
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

What we offer

• Competitive salary: 3,800 - 4,000 BGN/month.
• 1,000 BGN as a sign-up bonus.
• Full-time and part-time option.
• Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary.
• Additional payment for night hours work.
• Bonus for important life events.
• Medical plan: Health and dental care.
• Life insurance.
• Multi-sport card.
• Discounts on various goods and services.
• Monday to Sunday schedule with rotating shifts (two days off per week).