German speaking Customer Support Agents - Hybrid Role in Malta No calls

Are you passionate about delivering excellent customer service and supporting users in a dynamic, international environment?

We’re looking for German-speaking Customer Support Agents to join our growing team in sunny Malta. This is a hybrid position, offering a mix of on-site and remote work. Relocation support is available for candidates coming from abroad.

Your Role:

As a Customer Support Agent, you’ll be the first point of contact for users, helping them resolve issues, navigate the platform, and providing exceptional service through email and live chat — no phone calls required.

Key Responsibilities:

• Respond to customer inquiries via email and chat in a timely, professional manner

• Provide accurate information and effective solutions using internal tools

• Support users with technical issues, product guidance, and general queries

• Identify and escalate recurring issues to the appropriate teams

• Stay updated on company policies and procedures through regular training

• Meet performance targets related to quality and response time

What We’re Looking For:

• Native-level German and strong English skills

• Excellent written communication and problem-solving abilities

• Proficiency with Microsoft Office tools (Excel, Word, etc.)

• A tech-savvy mindset with the ability to learn quickly

• A positive, can-do attitude and desire to help others

• No prior experience needed – full training is provided!

Work Schedule:

• Rotational shifts between 07:00 AM and 12:00 AM (midnight)

• 5 working days per week with 2 days off

• Initial training period (2 weeks) is on-site in Malta

What We Offer:

• Comprehensive onboarding and training

• Hybrid work model (on-site + remote flexibility only in Malta)

• Relocation assistance:

  • Airport pickup upon arrival

  • Hotel accommodation (up to 3 weeks covered)

  • Partial reimbursement of flight ticket (conditions apply)

• Career development opportunities

• Health insurance after 6 months of employment