German Speaking Junior Customer Service Representative

German + English Speaking Customer Service Representative

About the Role

We are looking for a Customer Service Representative who is fluent in German and English to join our dynamic and multicultural team. In this role, you will be the first point of contact for customers, providing assistance via phone, email, or chat. You will ensure a high level of customer satisfaction by resolving inquiries efficiently and professionally.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, or chat in German and English.

• Provide accurate information about products, services, and policies.

• Troubleshoot issues and offer effective solutions to customer problems.

• Record and track customer interactions in the internal system.

• Collaborate with other departments to resolve complex cases.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

• Fluency in German (C1+) and English (B2+) – both written and spoken.

• Excellent communication and problem-solving skills.

• Customer-oriented mindset with attention to detail.

• Previous experience in customer support or a related field is an advantage.

• Ability to work on-site and in rotating shifts (Monday to Sunday).

What We Offer

• Monthly transportation/internet allowance of 50 BGN net, paid in addition to the base salary.

• Additional payment for night hours (if applicable) as per company program.

• Bonus for important life events (marriage, birth/adoption of a child, university graduation) — 500 BGN.

• Comprehensive medical plan including health and dental care.

• Life insurance.

• Multisport Card (co-financed by the employer).

• Discounts on a variety of goods and services.