German Speaking Junior Customer Support in Sofia

Key Responsibilities:

• Handle customer inquiries and provide support via phone, email, and live chat in German.
• Assist with product-related questions, troubleshooting, and general inquiries.
• Deliver high-quality customer service and ensure timely issue resolution.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of customer interactions and ensure data accuracy.

Requirements:

• Fluent German speaker with excellent written and spoken skills.
• English proficiency at B2 level.
• Strong communication and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as part of a rotating schedule.
• Prior experience in customer support is an advantage but not mandatory.
• Proficient with basic computer tools and systems.