German Telecom Customer Specialist Sofia, Bulgaria - Relocation Package Provided

Location: Sofia, Bulgaria
Work Model: Full On-Site (Hybrid option available after 4 months)
Contract Type: Long-Term Employment Opportunity
️ Language Requirement: German (C1 level minimum)

Join a Leading Swiss Telecommunications Company

We are looking for motivated and customer-focused German-speaking professionals to join a prestigious Swiss Telecommunications Project in Sofia, Bulgaria. This role combines excellent customer service with sales opportunities, offering an attractive compensation package, uncapped performance bonuses, and clear career progression within an international environment.

Working Schedule

• Rotational shifts from Monday to Sunday
• Operating hours between 09:00 and 22:00
• Mix of 8-hour, 6-hour, and 4-hour shifts
• Please note that a late shift until 01:00 may be introduced in the future (currently not confirmed)

Your Responsibilities

As a Customer Support Specialist, you will:

• Deliver exceptional customer service via phone and digital channels
• Assist customers with inquiries regarding telecommunications products and services
• Resolve customer issues efficiently and professionally
• Identify customer needs and recommend suitable solutions
• Support sales activities and contribute to business growth through upselling and cross-selling opportunities
• Maintain high levels of customer satisfaction and service quality

Salary & Benefits

Fixed Monthly Compensation

• Base Salary: €1,636.14 gross/month
• Training Bonus: €153.39 gross/month
• Billing Skills Bonus: €102.25 gross/month

Additional Rewards

• Tenure Bonus: €51.13 for every completed year of service
• Unlimited Sales Bonus: Top performers earn approximately €1,022 net/month in additional commissions

Extra Benefits

• Monthly meal vouchers
• Additional private health insurance
• Fully company-funded Multisport card
• Modern office environment in Sofia
• Long-term employment stability

Relocation Support

For candidates relocating to Bulgaria, we provide:

• Up to 2 weeks of Airbnb accommodation
• Up to €255 reimbursement for flight expenses
• Relocation support paid together with your first salary

Training & Career Development

We believe in investing in our employees' success.

What You Can Expect

• Fully paid 5-week onboarding and training program
• Comprehensive product and systems training
• Ongoing coaching and development support
• Excellent opportunities for internal promotion and career advancement

Potential Career Paths

• Team Leader
• Trainer
• Sales Coach
• Subject Matter Expert (SME)
• Operations Management roles

Hybrid Work Opportunity

After successfully completing your first 4 months and achieving the required performance KPIs, you may become eligible for a hybrid working model:

• 2 days remote
• 3 days office-based

Available Start Dates

Special Sign-On Bonus

22 June 2026 – Includes a €1,000 Sign-On Bonus

Additional start dates:

• 13 July 2026
• 03 August 2026
• 24 August 2026

Why Join Us?

Competitive salary package with uncapped earning potential
Relocation assistance for international candidates
Fully paid professional training
Strong career growth opportunities
International and dynamic working environment
Additional health and lifestyle benefits
Opportunity to work with one of Switzerland's leading telecommunications providers

Apply today and take the next step in your international customer service career in Sofia, Bulgaria.