German-Speaking Airline Contact Centre Agent

Start Date: 20 April 2026
Contract Type: Permanent (Indefinite)
Working Hours: Monday to Friday, 9:00 – 18:30 (8h/day)

About the Role
Join a fast-paced airline contact centre and become the first point of contact for customers across phone, email, chat, and social media. As a German-Speaking Contact Centre Agent, you will provide outstanding customer service, assist with airline services, and maintain accurate records. This full-time role offers career growth, comprehensive training, and hands-on experience in the airline industry.

Key Responsibilities

• Handle customer inquiries via phone, chat, email, and social media with professionalism and efficiency.
• Provide accurate, courteous, and solution-oriented support for all airline services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with your team to meet performance targets and continuously improve service quality.
• Develop expertise in airline products, services, and internal systems.

Requirements

• Fluent in German (C1) and English (C1), both written and spoken.
• Previous customer service experience is highly valued.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks.
• Proficient in Microsoft Office (Word, Excel).
• Typing speed: minimum 25 WPM.
• Team player with the ability to build and maintain strong relationships.

Salary & Benefits

• Salary Progression:
  • 1st month (Training & Practice): €5.60/hour
  • 2nd month: €8.10/hour
  • Post-probation: €8.50/hour
  • After 12 months: €8.75/hour (performance-based)
  • After 18 months: €9.20/hour (performance-based)
• Additional Benefits:
  • German Language Allowance: €250/month (post-training)
  • Performance Bonus: up to €2,000/year (pro-rated monthly, after 6 months)
  • Relocation Support: €2,000 (after 1 month of employment)
  • Comprehensive training and onboarding
  • Health Insurance (after 6 months)
  • Career progression and internal mobility opportunities
  • Gym packages and mobile schemes
  • On-site canteen with affordable meals
  • Free on-site parking
  • Staff discounts in 50+ local businesses
  • Monthly team events and activities

Selection Process

1. Initial screening call (after 5 PM WET)
2. Second interview
3. Offer decision
4. Documents Required: European passport or valid work permit for Malta

Why Join Us?
This is more than a job – it's a career in the airline industry. You'll enjoy growth opportunities, competitive compensation, relocation support, and a dynamic work environment. If you are fluent in German, customer-focused, and motivated to deliver exceptional service, this is your chance to excel.