German-Speaking Customer Advisor

Job Description: German-Speaking Customer Advisor (Onsite, Sofia)

Position: German-Speaking Customer Advisor
Location: Sofia, Bulgaria (Onsite)
Industry: Web Services
Language Requirements: Fluent German + B2 English
Prior Experience: Preferred, but not required
Relocation Package: Yes, available
Salary & Benefits: Competitive salary, Health & Life Insurance, Career Growth Opportunities, and more.

Company Overview:
We are a dynamic and fast-growing company specializing in web services. As an industry leader providing innovative solutions to our customers, we are expanding our team and looking to hire a German-speaking Customer Advisor to work onsite in Sofia. This role is ideal for individuals passionate about delivering exceptional customer service and eager to thrive in a fast-paced work environment.

Job Overview:
We are seeking a fluent German-speaking Customer Advisor to serve as the primary point of contact for our German-speaking customers. This onsite role in Sofia offers you the opportunity to work closely with customers in a collaborative office environment. You will be responsible for providing excellent customer service, resolving inquiries, and assisting with our web services to ensure a seamless and positive experience. You will engage with customers through phone, email, and live chat.

Key Responsibilities:

• Customer Support: Provide high-quality customer service to our German-speaking clients by responding promptly and professionally to inquiries via phone, email, and live chat.
• Problem Resolution: Identify and resolve customer issues efficiently, always maintaining a focus on a positive customer experience.
• Product Knowledge: Stay updated on the company's products and services to offer accurate information, troubleshooting support, and helpful guidance to customers.
• Order Management: Assist customers with placing, updating, and tracking orders, as well as providing support for all other web service-related queries.
• Technical Assistance: Offer clear and understandable technical assistance to customers, helping them effectively use our services. Basic technical knowledge is an asset, but training will be provided.
• Collaboration: Work closely with cross-functional teams to resolve complex issues and collaborate on improving the overall customer experience.
• Feedback: Collect and share customer feedback to help improve the company's products, services, and processes.

Requirements:

• Fluent in German: Native or near-native proficiency in both written and spoken German is a must.
• B2 English Proficiency: A good command of English (B2 level or higher) is necessary for internal communication and documentation.
• Customer Service Experience: Prior experience in customer service is a plus but not required. We are willing to train the right candidate.
• Problem-Solving Skills: Strong analytical abilities and a customer-first mindset are key to resolving customer issues effectively.
• Communication Skills: Excellent verbal and written communication skills are crucial for engaging with customers and team members.
• Tech-Savvy: A basic understanding of web services and digital tools is beneficial. Full training will be provided.
• Eligibility to Work in Bulgaria: Only local candidates will be considered. You must have a valid residency card, EU citizenship, or a refugee card (valid for more than one year). Please note that work permits or blue cards are not accepted.

What We Offer:

• Competitive Salary: We offer a salary that is highly competitive within the market, based on your experience and qualifications.
• Health and Life Insurance: Comprehensive health and life insurance coverage to support your well-being.
• Relocation Package: For candidates relocating to Sofia, we offer a relocation package to help make the transition smooth.
• Career Growth Opportunities: We invest in the growth and development of our employees. You will have opportunities for career advancement and professional development within the company.
• Onsite Work Environment: Join a vibrant team in an office-based role in Sofia with all the benefits of collaboration and in-person support.
• Work-Life Balance: We value a healthy work-life balance and offer flexible working hours to suit your needs.
• Vibrant Work Environment: Join an international team that thrives on collaboration and supports a positive, inclusive workplace culture.
• Additional Benefits: In addition to a competitive salary, we offer various perks, including performance bonuses, team-building activities, and more.

How to Apply:
Ready to join our team? Please submit your resume and a cover letter outlining your qualifications and why you’re excited about this opportunity. We look forward to hearing from you!

Important Note:
Only candidates who meet the local eligibility requirements will be considered for this role. Applications will only be accepted from candidates with a valid residency card (valid for more than one year), EU citizenship, or a refugee card. Work permits or blue cards are not accepted.