German-Speaking Digital Services Customer Care Bulgaria

German-Speaking Digital Services Customer Care | Bulgaria ABOUT THE ROLE We are recruiting on behalf of a leading international BPO/customer experience company based in Bulgaria. You will join a multilingual team delivering high-quality support in German. RESPONSIBILITIES • Handle customer inquiries via phone, chat, and/or email in German • Provide accurate, professional, and empathetic support • Follow client guidelines and quality standards • Escalate complex issues appropriately • Maintain accurate records in CRM systems REQUIREMENTS • Fluent in German — native or C1/C2 level (mandatory) • EU citizenship, valid EU work permit, or refugee protection status • Strong communication and interpersonal skills • Availability for rotating shifts (Mon–Fri + occasional weekends) • Previous customer service experience is an advantage WHAT WE OFFER • Competitive monthly salary + KPI/performance bonus ️ Full relocation package provided (flight + accommodation support) • Paid initial training • Dynamic multicultural work environment • Career development opportunities