German-Speaking Review Manager (Remote Malta-Based Only)

German-Speaking Review Manager (Remote – Malta-Based Only)

📍Start Date: Flexible | Full-Time | 40 Hours/Week

Newstel is hiring!
We’re looking for a detail-oriented, articulate, and proactive Review Manager, fluent in German and English, to become a key player in shaping our client’s online reputation.

This is a remote-first role, but you must be based in Malta. If you have a knack for writing concise, impactful responses and enjoy turning customer feedback into opportunities, we’d love to hear from you.

🧩 What You’ll Be Doing:

• Monitoring and responding to customer reviews across platforms like Trustpilot, app stores, and others


• Writing clear, thoughtful, and professional responses in line with the brand voice


• Collaborating with the Support team to resolve underlying concerns raised in reviews


• Identifying patterns and suggesting improvements to our review and reputation strategy

🧠 What We’re Looking For:

• Native German speaker with excellent written communication skills


• Fluent in English (spoken and written)


• Previous experience in community or reputation management, ideally with a focus on customer reviews


• Strong attention to detail and ability to explain complex topics simply and empathetically


• Analytical mindset – you enjoy spotting trends, measuring impact, and refining processes


• Familiarity with AdTech or Support environments is a plus
  
  

💡 Why Newstel?
We combine global scale with local expertise and pride ourselves on delivering service that feels personal, not outsourced. Our Malta-based team plays a key role in our multilingual excellence and is guided by strong values, supportive leadership, and a people-first culture.

🗓 Working Hours: Monday–Friday, starting between 08:00–10:00 and ending between 17:00–19:00 (flexible within range)
Start Date: As soon as possible

💻 This is a remote-first role, but you need to be based in Malta. You’ll use your own device; we’ll provide everything else you need to succeed.

🔗 Ready to apply?
Send us your CV and a short introduction at [email protected].

Tell us why this role speaks to you – we can’t wait to meet you.