Giant Tiger - Executive Vice President, Store Operations

About Giant Tiger
Founded in 1961 in Ottawa’s Byward Market, Giant Tiger is a leading Canadian-based retail organization dedicated to delivering exceptional value and service to their customers. With a strong focus on franchise development and operational excellence, they are committed to driving growth and success across their network of franchised and corporate stores.

Job Opening: EVP, Store Operations and Franchise Development
Giant Tiger is hiring an EVP, Store Operations and Franchise Development to play a pivotal role in driving the growth and success of Giant Tiger’s franchise model. Reporting directly to the CEO, The EVP will be responsible for overseeing the strategic direction and operational performance of their franchised and corporate stores, while also spearheading initiatives to expand their franchise network and enhance operational efficiency. This role requires a visionary leader with a proven track record in franchise management, operations, strategic planning, and a deep understanding, interpretation, and execution of Merch strategy. The EVP will be responsible for establishing and working within agreed-upon departmental budgets with the goal of maximizing store profitability and corporate resources.

Key Responsibilities

Drive the Locally Owned Franchise Model:

Develop and execute strategies to strengthen partnerships with franchise owners and drive franchisee satisfaction.

Establish and maintain a long-term location and growth strategy to expand the franchise network.

Implement initiatives to improve profitability and operational efficiency across franchised stores.

Collaborate closely with the Merchandising team to support the Merch strategy within store operations and franchise development initiatives.

Ensure Lowest Total Cost of Operations:

Identify opportunities to optimize store performance and processes, focusing on delivering a fast, friendly, and easy in-store experience for customers.

Champion a customer-first approach to drive customer satisfaction and loyalty.

Enable an Owner’s Mindset:

Lead the development of franchisees in training and support offices, fostering action-oriented behaviors that drive Net Promoter Scores.

Provide mentorship and guidance to franchise owners to ensure their success and alignment with corporate objectives.

Do What’s Right at Giant Tiger:

Oversee preventative loss prevention to minimize risks and losses in stores.

Uphold Giant Tiger’s values and culture, promoting a store-first mindset and fostering a culture of integrity and accountability.

Intentionally evolve the culture, focusing on delivering exceptional value and service to customers.

Establish a store visit cadence with executives and the board to reinforce the importance of store operations and customer experience.

Qualifications

Education:

Bachelor’s degree in Business Administration, Retail Management, or a related field; MBA preferred.

Experience:

Minimum of 10 years of progressive leadership experience in retail operations, franchise management, and strategic planning.

Skills:

Strong leadership and communication skills, with the ability to influence and inspire teams at all levels of the organization. Strategic thinker with the ability to anticipate market trends and identify opportunities for growth and innovation.

Additional Requirements:

Demonstrated ability to build and maintain strong relationships with franchise owners, stakeholders, and external partners. A high level of integrity, ethical conduct, and commitment to transparency is critical for this role. This should be part in parcel with a down-to-earth operating style that conveys confidence but requires little ego.

To submit your application, please send an updated CV and cover letter to Jim Harmon and Claire Leroux at

[email protected]

and state the title of the position in the subject line of your e-mail. We thank all applicants for their interest; however, only those under consideration for the role will be contacted.

CHEO is committed to building diverse, equitable, inclusive, and accessible working environments and welcomes those who would contribute to the further diversification of staff including, but not limited to, women, racialized persons, indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

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