GIDA support

GIDA Support Specialist (Hybrid - San Antonio, TX)

About the Role
We are seeking a highly motivated GIDA Support Specialist to join our team in San Antonio, TX. This is a hybrid role with 3 days per week in the office and the potential for on-call support during off-hours.

In this role, you will provide exceptional technical support to our users across various applications and systems. You will collaborate effectively with your team and other departments within Client to ensure smooth operations.

Responsibilities:
Provide first-line technical support for assigned GIDA applications and systems.
Utilize ticketing systems to efficiently track, troubleshoot, and resolve user issues.
Perform light Active Directory (AD) tasks as needed.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Maintain accurate documentation and knowledge base articles.
Continuously learn and stay updated on GIDA applications and processes.

Qualifications: Minimum 1 year of experience in a helpdesk support role.
Proficiency in ticketing systems (e.g., ServiceNow, Jira).
Working knowledge of Active Directory concepts.
Strong understanding of computer software and applications.
Excellent written and verbal communication skills.
Ability to prioritize tasks, manage time effectively, and meet deadlines.
Proven analytical skills for problem-solving and troubleshooting.
Strong teamwork and collaboration skills.
Basic understanding of information security principles.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Benefits: 12+ month contract with high possibility of extension/conversion
Competitive salary and benefits package (details upon request)
Opportunity to work in a fast-paced and dynamic environment
Opportunity for professional development and growth

Additional Information: Schedule: 9:30 AM - 6:00 PM CST, Monday - Friday (potential on-call support during off-hours)
Location: Hybrid (3 days per week in the office, San Antonio, TX - 78245

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.