Gift / Bookstore Coordinator

Purpose and Scope:
Oversees and coordinates customer service, inventory and inventory control, merchandising, and other related activities for the Parish Gift Shop. Schedules, leads and oversees day-to-day activities of volunteer/staff engaged in routine retail sales, stock management and customer service activities. Provides input into operating budgets, policies and procedures, and provides leadership in the general marketing of the Parish Gift Shop. Manages annual budget. Tracks trends in religious product to offer customers a current product line.

Gift Shop Functions:

• Manager of the Parish Gift Shop and is primary business and      operational contact.
• Offers customers value and satisfaction through service and      selection of product fitting to all liturgical seasons and events
• Supervises volunteers. Serves as lead in hiring, training of      volunteers; plans volunteer/staff work schedules according to projected      business levels.
• Assists with the development and implementation of annual      operating budget. Collaborates with parish Finance Manager on all volunteering/hiring      and Safe Environment Training policies and procedures.
• Oversees inventory and merchandising; serves as buyer,      meeting with vendors and product representatives to select marketable      goods and gifts appropriate to the buying audience, season, and customer      demand. Collaborates with Director of Liturgy and other appropriate      personnel to purchase items needed at greatest savings to parish.
• Schedules work within the area, ensuring all floor      requirements are covered.
• Monitors sales through the Point of Sale system (Square);      resolves discrepancies, prepares, reconciles and records cash received for      deposit. Prepares sales reports; supervises and participates in inventory      of merchandise and stock.
• Monitors and coordinates ordering, receipt and return of      merchandise, verifies invoices and billing and resolve errors and      discrepancies; as appropriate, coordinates shipping and/or delivery of      merchandise to customers.
• Participates in the establishment and implementation of      general marketing plans and programs for the Parish Gift Shop; changes      display regularly with consideration to buying audience and season.
• Implements and maintains Gift Shop website with current      product offering and operational considerations. Works with parish Communications      Director with regard to technical operation of website and other media      platforms.
• Monitors general housekeeping of the area; ensures equipment      and facilities are in good repair.
• Responsible for customer and employee safety.

Knowledge, Skills and Abilities Required

• Ability to manage and prioritize, and ability to be flexible      and adaptable.
• Extensive knowledge of merchandising techniques, store      display and selling methods preferred 
• Knowledge of Retail best practices. 
• Merchandise buying experience preferred.
• Point of sale system experience required.
• Knowledge of setting up online store and sales

Minimum Qualifications:

· Active Minimum two-years of retail management required, preferably in gift shop setting.

· University level coursework in management, retail, and merchandising preferred.

· Computer/Microsoft Office proficiency

· Practicing Catholic in full communion with the Church preferred.

• Bilingual      (English/Spanish) language skills a plus.

Physical Demands

· This position requires the ability to work in a retail store environment including working in small spaces, physical movement around retail displays, bending lifting, stocking fixtures, etc.