Gift Room Clerk

$16 / hour



About Westgate Smoky Mountain Resort & Spa:

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions.

Duties

• Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
• Balance money and ticket bank amounts at the beginning and end of shift.
• Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
• Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
• Sell attraction tickets and merchandise. Make reservations for dinner shows as needed.
• Provide basic directions, maps, attraction and area information to the customers as needed
• Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
• Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.
• Verify transactions to paperwork to make sure it counterparts to the cash drawer.
• Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day.
• Daily clean and secure work place.
• Reconcile merchandise inventory on a daily basis.
• Keep ticket price boards updated.
• Verify each others deposits before dropping the deposit on daily bases.

• Must perform essential duties effectively.
• Handle cash and tickets securely.
• Enjoy working with tourists.
• Follow directions well.
• Strong auditing skills.
• Knowledge of word processing and spreadsheets.
• Good communication skills.
• Self-starter with minimal supervision.
• Work well with others.
• Organized and accurate.
• Meet deadlines.

Education/Experience:

• One-year certificate, or
• 3-6 months related experience/training, or
• Equivalent combination of education and experience.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.