Gift Shop Associate

Now Hiring: Gift Shop Associate
Department: Company Management | Reports to: Gift Shop Manager
Status: Part-Time, Non-Exempt (5–19 hours/week)
Expected Dates: 03/09/2026 - 10/25/2026
Hourly Rate: $18.54
Location: Ashland, OR

The Oregon Shakespeare Festival (OSF) is seeking a Gift Shop Associate to support daily retail operations at our Main Street Gift Shop and satellite cart in the Elizabethan Courtyard. This part-time position plays an important role in enhancing the OSF guest experience through excellent customer service, product knowledge, and attention to detail.

This role also supports the Festival’s revenue goals by ensuring smooth retail operations during performances and daily business hours.  

The Role You’ll Play

As a Gift Shop Associate, you’ll support retail operations by assisting patrons with purchases, maintaining merchandise displays, and ensuring the shop and cart are clean, organized, and ready for high-traffic performance days. You will work closely with the Gift Shop Manager and support volunteers as needed.

What You’ll Do

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  Operate the cash register, process payments, and provide accurate change.

  
  


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  Provide customer service by answering questions, making product recommendations, and assisting guests professionally.

  
  


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  Restock merchandise and maintain organized, attractive displays.

  
  


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  Maintain cleanliness and order in the shop and satellite cart.

  
  


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  Set up and break down merchandise displays for the satellite cart before and after performances, including transporting items to and from storage.

  
  


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  Collaborate with the Gift Shop Manager to support sales goals and cost management.

  
  


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  Support volunteers assisting in the shop or at the cart under the direction of the Gift Shop Manager.

  
  


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  Work day and evening shifts Tuesday through Sunday based on scheduling needs.

  
  


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  Maintain professionalism in fast-paced and high-traffic situations.

  
  

You’ll Thrive Here If You…

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  Have a high school diploma or GED.

  
  


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  Have basic computer literacy, including email.

  
  


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  Can accurately handle cash transactions and make change.

  
  


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  Are able to learn and operate a point-of-sale (POS) system, count cash drawers, and assist with end-of-day deposit preparation.

  
  


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  Can focus and communicate effectively in close or shared workspaces.

  
  


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  Are adaptable and receptive to feedback and procedural updates.

  
  

Preferred Qualifications

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  Experience in retail sales or guest services.

  
  


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  Interest in theatre.

  
  


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  Experience using point-of-sale programs.

  
  

Physical & Schedule Requirements

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  Up to 19 hours per week. Shifts may range from 4–8 hours, with both daytime and evening availability required.

  
  


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  Must be able to bend, lift merchandise, carry cartons on hand trucks, and move trolleys of product short distances.

  
  

Organizational Background  

The Oregon Shakespeare Festival (OSF) was founded in 1935 in Ashland, OR, and has grown from a three-day festival of two plays to a nationally renowned theatre arts organization that presents a rotating repertory season of up to 10 plays and musicals, including illuminating interpretations of Shakespeare, other enduring classics, and new works. OSF productions have been presented on Broadway, internationally, and at regional, community, and high school theatres across the country. OSF received the 1983 Special Tony Award for Outstanding Regional Theatre and is one of the largest nonprofit theatres in the nation with three stages, including an outdoor Allen Elizabethan Theatre. 

Statement of Purpose  

The Oregon Shakespeare Festival creates world-class theatre, revealing our collective humanity through illuminating interpretations of new and classic plays, and inspiring a love of our art form for current and future generations.  

Company Values  

• We are committed to working toward inclusion, diversity, equity, and accessibility, creating a space of belonging for all audiences and employees—through concrete actions and systemic improvements.  


• We nurture and support our artists, attracting and retaining diverse, innovative talent across the organization.  


• We believe in the transformational power of collaborative artmaking and performance.  


• We recognize the importance of responsible stewardship of resources and sustainable business, financial, and environmental practices.  


• We serve the public good and engage with and respect our community of artists, audiences, staff, local citizens, patrons, donors, and the greater theatre community worldwide.